
Hotel Receptionist
1 day ago
**Job Title**: Hotel Receptionist
**Location**: Knowledge Park-5, Greater Noida
**Salary**: ₹20,000 - ₹25,000 (in hand)
**Experience**: Minimum 6 months -1 years in the hotel industry
**Responsibilities**:
- **Front Desk Management**: Greet guests upon arrival and departure in a friendly and professional manner. Manage guest check-ins and check-outs efficiently.
- **Customer Service**: Provide excellent service by addressing guest inquiries, resolving complaints, and ensuring a positive guest experience.
- **Reservations**: Manage reservations, handle booking requests, and coordinate with the housekeeping and management team to ensure rooms are ready.
- **Phone Handling**: Answer and route phone calls to appropriate departments. Provide necessary information to guests over the phone.
- **Documentation**: Maintain records of guest details, bookings, and payments. Ensure accurate documentation of guest information for check-in and check-out.
- **Communication**: Effectively communicate with guests, colleagues, and management to ensure smooth operations.
- **Maintaining Cleanliness**: Ensure the reception area is clean, organized, and welcoming at all times.
**Skills Required**:
- **Communication**: Excellent verbal and written communication skills.
- **Computer Literacy**: Basic knowledge of computer software (MS Office, hotel management software, etc.)
- **Personality**: Pleasing and professional personality with a courteous attitude.
- **Multitasking**: Ability to handle multiple tasks at once and work in a fast-paced environment.
- **Problem Solving**: Ability to address issues quickly and effectively, ensuring guest satisfaction.
- **Teamwork**: Ability to work well with other team members and departments.
- 9971003846
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Hotel industry: 1 year (required)
- receptionist: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)
**Language**:
- fluent english (required)
Work Location: In person
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