
Customer Service Executive
2 days ago
**Role Summary -**
- The Customer Experience Executive will handle all non-sales
- inbound calls like - post-booking support, general queries, and cross-departmental escalations.
- Ensuring quick resolution and exceptional service.
**Key Responsibilities**
- Attend and manage non-sales inbound calls.
- Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
- Assist with booking changes, payment queries, and property information.
- Update all customer interactions accurately in the CRM.
- Follow up on open tickets until closure.
- Maintain a professional, empathetic, solution-driven approach.
- Collect customer feedback and ensure service quality.
**Requirements**:
- 0-3 years of experience in customer support (hospitality/travel preferred).
- Strong communication in English and Hindi.
Pay: ₹18,000.00 - ₹22,000.00 per month
**Experience**:
- Customer service: 1 year (required)
- Inbound voice: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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