Customer Care Executive Female

5 days ago

Erode Tamil Nadu, India DreamZone School of creative studies Full time

The Course Enrolment Counsellor plays a key role in promoting and selling our educational courses. You will act as a student advisor, helping individuals discover the right course for their needs and goals. Through effective communication and a positive attitude, you will convert potential students into enrolled participants.

**Responsibilities**:

- Lead Generation: Identify and qualify potential students through inbound calls, web inquiries, or attending marketing events.
- Course Advisement: Conduct consultations to assess student needs, learning styles, and career aspirations.
- Course Promotion: Effectively present the benefits and features of our courses, tailoring your approach to each student's unique situation.
- Objection Handling: Address concerns and answer questions about the courses, enrolment process, and tuition fees.
- Closing the Sale: Motivate students to enrol in the most suitable course by offering promotions or flexible payment options (if applicable).
- Maintain Accurate Records: Input student information and enrolment details into our CRM system.
- Exceed Enrolment Goals: Contribute to achieving the company's sales targets by consistently exceeding your personal enrolment quotas.

**Qualifications**:
Bachelor's degree in education, business, or a related field (preferred).

Excellent communication and interpersonal skills, with a positive and enthusiastic demeanour.

Strong active listening skills to understand student needs and learning goals.

Ability to build rapport and trust with prospective students.

Proven sales experience or a strong understanding of sales & marketing techniques is a plus.

Excellent presentation skills to effectively promote course features.

Strong computer literacy and proficiency in CRM software (a plus).

**Additional Skills**:
Experience in the educational field or the specific industry our courses cater to.

Fluent in English is an added benefit.

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Erode, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Tamil (required)
- English (preferred)

Work Location: In person

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