Guest Relation Executive

5 days ago

Kizhake Chalakudi, India Career Byte Techno Solutions Full time

Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

Requirements and skills
- Proven experience of 1 to 3 years as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management or any degree

Pay: ₹150,000.00 - ₹220,000.00 per year

**Benefits**:

- Food provided

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Guest relations: 1 year (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)
- Hindi (preferred)

Work Location: In person

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