Sl Initiative-collection Officer

**Group Company**: HDFC Bank Limited

**Designation**: SL Initiative-Collection officer

**Position description**: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.

**Primary Responsibilities**:

- Visiting delinquent clients:

- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
- Calling to clients on daily basis for reminder and follow ups
- Depositing collected amount from clients in group accounts:

- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
- Updating the collection mobile apps/ Registers:

- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
- Maintaining collection registers like CDS register at branch (If required).
- Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
- Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
- This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.

**Additional Responsibilities**:

- Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
- Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree
- **Academic score**: 50% +

**Required work experience**
- **Industry**: BFSI
- **Role**: Fresher/Sales
- **Years of experience**: 1 to 3

**Required Competencies**:

- Good Team spirit
- Inter personal skill
- Time / Team Management
- Good communication skill
- Proactive & focused approach

**Required Knowledge**:
Work experience in the profile

**Required Skills**:
Graduate and above

**Other**:

- Reporting Designation: Collection Manager - SLI
- Reporting Department-Sub BU: SL Initiative Collection

**Work Environment Details**:
**Specific requirements**
- **Travel**: Customer Visits
- **Vehicle**: 2 wheeler preferred

**Other details**
- **Contract Types**: PERMANENT