Customer Service Executive

3 hours ago

Ernakulam, India Analytix Tax Consultant Full time

As a Customer Service Executive at our Digital Solutions Company (DSC), you will play a pivotal role in ensuring exceptional customer experiences and satisfaction. You will be the primary point of contact for our valued clients, addressing their inquiries, providing solutions, and maintaining positive relationships. Your ability to understand customer needs and deliver effective solutions will directly impact our company's reputation and success.

**Key Responsibilities**:
Listen attentively to customer concerns and provide accurate, timely responses.
Offer comprehensive information about our products, services, and solutions.
- Issue Resolution:Analyze and assess customer issues to determine the root cause.

Troubleshoot technical problems and provide step-by-step solutions.
Collaborate with other teams, such as technical support or sales, to resolve complex issues.
- Problem Solving:Utilize product knowledge to identify potential solutions for customer challenges.

Recommend alternative options or workarounds when necessary.
Escalate critical issues to higher levels of management for prompt resolution.
- Communication:Communicate effectively with customers in a clear and empathetic manner.

Document customer interactions, issues, and resolutions accurately in our CRM system.
Provide regular updates to customers regarding the progress of their inquiries.
- Customer Relationship Management:Build and maintain positive customer relationships by actively engaging and showing genuine concern.

Anticipate customer needs and proactively offer relevant information or assistance.
- Product Knowledge:Stay up-to-date with our products, services, and solutions to provide accurate information.

Participate in training sessions to enhance your knowledge and skills.
- Quality Assurance:Adhere to established customer service standards and guidelines.

Strive for first-contact resolution to minimize customer inconvenience.

**Qualifications and Skills**:

- Communication: Excellent verbal and written communication skills.

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9567802201

  • Customer Service Executive

    5 days ago

    Ernakulam, India 18 Steps Full time

    Hi Greetings from 18 Steps Consultants !!! A leading NBFC is looking to hire Customer Service Executives. Customer Service Executives: 10 Vacancy for Thrikakkara, Thripunithura, Edakochi, Kundara & Chalakkudy Verify customer's KYC & complete online registration. Provide after sales service to existing customers and obtain references from them to increase...

  • Customer Service Executive

    1 week ago

    Ernakulam, India SECURE HR CONSULTANTS Full time

    Job-Customer service Executive Gender-Female Job Location-vyttila Experience required in front office or customer service qualification-Any Degree/MBA Skill-good communication Skill& Smart **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Morning shift **Speak with the employer** +91 8547888370

  • Customer Service Executive

    2 days ago

    Ernakulam, India Moongoddess Couture Full time

    As a Customer Service Executive you will play a key role in ensuring our customers receive outstanding support and assistance. You'll be the primary point of contact for customers, addressing inquiries, resolving issues, and ensure customer satisfaction through effective communication and problem-solving skills. **Salary**: ₹10,000.00 - ₹30,000.00 per...

  • Customer Service Executive

    2 days ago

    Ernakulam, India Caliber Hospitality Solutions Full time

    Urgent requirement for Customer Service Executives( Male only). Job Location - Calicut Airport. Accommodation & Duty time food provided. **Salary**: ₹9,500.00 - ₹10,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Service Executive

    5 days ago

    Ernakulam, India Caliber Hospitality Solutions Full time

    Urgent requirement for Customer Service Executives (Male only). Job location - Restaurant outlet in Calicut airport. Freshers can apply. **Salary**: ₹9,500.00 - ₹10,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1...

  • Customer Service Executive

    5 days ago

    Ernakulam, India Analytix Corporate Solutions Pvt Ltd Full time

    As a Customer Service Executive, your primary responsibility is to maintain and enhance the relationship between the company you work for and its customers. Your role is crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the business. **Responsibilities: - ** - Relationship Management: Building strong...

  • Customer Service Associate- Loan Section

    2 weeks ago

    Ernakulam, India May I Help You Consulting Service Full time

    May I Help You Consulting Service Designation: Customer Service Executive - Loan Loacation: Eranakulam Gender: Male Qualification: Any Degree Experience: Freshers/ Experienced **Salary**: 18000-25000+Ei+Pf+Incentives Willing to handle costomers **Job Types**: Full-time, Regular / Permanent **Salary**: ₹18,000.00 - ₹25,000.00 per...

  • Customer Service Representative

    7 days ago

    Ernakulam, India May I Help You Consulting Service Full time

    May I Help You Consulting Service Designation: Customer Service Representative Gender: Female Location: Calicut, Eranakulam, Thrissur Qualification: Any Degree & above Experience: Freshers/ Experienced **Salary**: 10000-15000+ Incentives **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health...

  • Branch Executive or Customer Service Executive

    2 days ago

    Ernakulam, India KLM Axiva Finvest Ltd. Full time

    We are in the lookout for active and energetic personnel having minimum 6 months’ experience in NBFC/banking or any other similar financial Institutions. **Position: Branch Executive/Customer Service Executive** **Openings at: Kalamasserry, Pukkattupady, Edappally, MG Road, Arakkunnam, Vazhakkala, Tripunithura, Vennala, Thevara, Karukapally, Ponekkara,...

  • Customer Service Executive

    2 weeks ago

    Ernakulam, India Tata Consultancy Services (TCS) Full time

    **Qualifications** - Excellent English (required) - Diploma / Degree (preferred) - Customer service: 1 year (preferred) **Full Job Description** 1. Handles incoming and outgoing calls 2. Respond to customer queries in a polite, friendly, and professional manner. 3. Take ownership of all cases until a satisfactory solution is reached. 4. Adhere and...