Customer Service Executive

2 days ago

Ernakulam, India Analytix Tax Consultant Full time

As a Customer Service Executive at our Digital Solutions Company (DSC), you will play a pivotal role in ensuring exceptional customer experiences and satisfaction. You will be the primary point of contact for our valued clients, addressing their inquiries, providing solutions, and maintaining positive relationships. Your ability to understand customer needs and deliver effective solutions will directly impact our company's reputation and success.

**Key Responsibilities**:
Listen attentively to customer concerns and provide accurate, timely responses.
Offer comprehensive information about our products, services, and solutions.
- Issue Resolution:Analyze and assess customer issues to determine the root cause.

Troubleshoot technical problems and provide step-by-step solutions.
Collaborate with other teams, such as technical support or sales, to resolve complex issues.
- Problem Solving:Utilize product knowledge to identify potential solutions for customer challenges.

Recommend alternative options or workarounds when necessary.
Escalate critical issues to higher levels of management for prompt resolution.
- Communication:Communicate effectively with customers in a clear and empathetic manner.

Document customer interactions, issues, and resolutions accurately in our CRM system.
Provide regular updates to customers regarding the progress of their inquiries.
- Customer Relationship Management:Build and maintain positive customer relationships by actively engaging and showing genuine concern.

Anticipate customer needs and proactively offer relevant information or assistance.
- Product Knowledge:Stay up-to-date with our products, services, and solutions to provide accurate information.

Participate in training sessions to enhance your knowledge and skills.
- Quality Assurance:Adhere to established customer service standards and guidelines.

Strive for first-contact resolution to minimize customer inconvenience.

**Qualifications and Skills**:

- Communication: Excellent verbal and written communication skills.

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9567802201

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