Tele Caller Executive

2 weeks ago

Vijay Nagar Indore Madhya Pradesh, India InfiniteeClicks Technologies Pvt. Ltd. Full time

Job Overview

We are seeking a motivated and enthusiastic Telecaller to join our IT and Digital Marketing Services team. As a Telecaller, you will be the voice of our company, responsible for reaching out to potential and existing clients to promote services such as UI/UX design, SEO, SMO, Google AdWords, and other digital solutions. This role requires excellent communication skills, persistence, and a customer-centric approach to build strong client relationships.

Key Responsibilities
- **Outbound Calling**: Initiate calls to prospective clients to introduce IT and digital marketing services, including UI/UX design, website development, SEO, SMO, and Google AdWords.
- **Lead Generation**: Identify and qualify potential leads through effective probing and understanding client business needs.
- **Client Engagement**: Explain service features, benefits, and pricing clearly to generate interest and persuade clients to schedule consultations or make purchases.
- **Handle Inbound Queries**: Address incoming calls from clients, resolving queries about services, pricing, or project timelines promptly and professionally.
- **Follow-Ups**: Maintain regular follow-ups with leads and existing clients to nurture relationships and convert prospects into customers.
- **Data Management**: Accurately record call details, client feedback, and interactions in the CRM system for future reference and reporting.
- **Sales Targets**: Meet or exceed daily, weekly, and monthly targets for calls, lead generation, and sales closures to achieve revenue goals.
- **Market Research**: Stay updated on IT and digital marketing trends (e.g., latest SEO algorithms, UI/UX best practices) to tailor pitches effectively.
- **Collaboration**: Work closely with the sales and marketing teams to align outreach strategies and provide feedback for improving service offerings.
- **Compliance**: Adhere to telecalling guidelines, privacy laws, and company policies to ensure ethical and professional interactions.

Skills and Qualifications
- **Experience**: Minimum 1 year of experience as a Telecaller, Telesales Representative, or similar role, preferably in IT, digital marketing, or related industries. Freshers with strong communication skills may also apply.
- **Education**: High school diploma or equivalent; a degree or certification in marketing, IT, or related fields is a plus.
- **Communication Skills**: Excellent verbal communication and active listening skills, with fluency in English and Hindi (additional regional languages like Tamil, Telugu, or Bengali are a plus).
- **Persuasion and Sales Acumen**: Ability to convince clients, handle objections professionally, and close deals effectively.
- **Technical Knowledge**: Basic understanding of IT and digital marketing services (e.g., SEO, SMO, UI/UX design, Google AdWords) to explain offerings confidently.
- **CRM Proficiency**: Familiarity with CRM tools (e.g., Zoho, Salesforce, or TeleCRM) and basic computer skills for data entry and call logging.
- **Interpersonal Skills**: Strong customer focus, empathy, and patience to build rapport and resolve client queries.
- **Time Management**: Ability to manage high call volumes, prioritize tasks, and meet deadlines efficiently.
- **Resilience**: Positive attitude to handle rejections and maintain motivation in a target-driven environment.

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person

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