L1 Application Support

1 day ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
L1 Application Support

**What You'll Bring**:
The Application Support Associate collaborates with teams from various disciplines to support and maintain TransUnion's 24x7 mission critical production business environments.

This position is for Mumbai location.

**Impact You'll Make**:
**Primary Responsibilities**:

- The Application Support Associate will be in charge of supporting and maintaining TransUnion's mission critical production business environment 24 hours a day, seven days a week.
- Serve as a single point of contact for Enterprise Applications command and control.
- Monitoring, triaging, escalation, and resolution of business-impacting incidents will be part of the activities.
- Determine any production monitoring needs and set up monitoring dashboards and/or alerting.
- Perform pre
- and post-release validations to ensure production stability and successful change implementation.
- Recognize and automate repetitive tasks using various tools available.

**Position Requirements**:

- 2 - 5 years of experience in Application Support or a related field is required.
- Excellent logical, problem-solving, troubleshooting, and organizational skills.
- Excellent understanding of ITIL Processes like incident, problem, change and configuration management. ITIL foundation certification preferred.
- Working knowledge of Linux. Knowledge of Shell Scripting is an added advantage.
- Previous experience with batch process monitoring, scheduling, tracking, and troubleshooting is an added advantage.
- Experience using monitoring tool such as Splunk, Rundeck and BMC Remedy etc.

TransUnion Job Title

Analyst, Applications Support

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