Av Coordinator

**Role**: AV Coordinator

**Location**: India (Pune)

**Hours**: 40 hrs per week, covering shifts between 06:00 am - 10.00 pm on a rota basis

Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences.

We now have a new opportunity for someone to join Kinly’s dynamic team in Pune, to work on a key client account in supporting the Media Services Operations/VIP/Events coordination function.

The role incorporates an onsite point of contact to receive, handle and process VIP/Events users queries, requests & complaints, and proactive management of all reported requests.

**Key responsibilities**:

- Responsible for providing Media Services coordinator support to the client
- Accurately record and deal with VIP/Events/BAU requests and queries made to the Media Services VIP/Event/Operations mailbox
- Maintain coverage of the incoming telephone lines for Media Services
- Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures
- Schedule, test, connect and monitor video conferences using the Cisco Codian Bridge/CMM platforms
- Initiate first line support & trouble shooting/real time diagnostic activities
- Work closely with the AV Tech team, Infrastructure, Engineer, Project teams, aiding and supporting
- Contact customers to discuss and confirm their video conference requirements
- Report all service shortcomings affecting Media Services to the appropriate Manager
- Attend daily operations meetings to review workload and resources
- Support and train others within the Team to ensure procedural knowledge is passed to all relevant Team members.
- Scheduling and coordination of the Event Team; to include freelance or additional technician requirements
- Engage with external suppliers to provide event services and equipment not available within client site
- Management of event material including the production brief, order of show and post show reports
- Venue Management - To work with AV tech & maintenance teams to ensure that the event spaces are kept to the highest possible standard and/or work in partnership with property management to provide professional service to clients
- Carry out troubleshooting and client training sessions on Media Services platforms

**Skills and experience**:

- Excellent communication skills, capable of working with internal and external stakeholders
- Technical knowledge of AV / UC & Events industry
- Experience of using video conference bridges and demonstrate success in delivering a high level of customer service
- A logical approach to problem solving
- Strong customer service skills and experience within a high-profile environment
- Ability to manage service disruptions in a seamless manner
- Service orientated attitude combined with a flair for pro-active problem solving
- Ability to interface well with clients and peers effectively.
- Ability to provide services to the highest specification within a Corporate Head Office Building

**If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.**

**About Kinly**

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

**Why Kinly?**

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

**Equal Opportunities**: