Av Coordinator

3 days ago

Pune, India KINLY Full time

**Main Purpose of Position**

The Media Service coordinator team have a dual role of on-site interface and link between the on and off site-based support teams/clients and provide a managed AV/VC booking/support service. Individuals will be trained and deliver each service in accordance with the team Rota. The role will also include an onsite point of contact to receive, handle and process user’s queries, requests & complaints and a proactive management of all reported requests.

**Main responsibilities**
- Responsible for providing Media Services coordinator support between 07:00 & 19:00.
- Accurately record and deal with requests and queries made to Media Services.
- Manage the Media Services mailbox.
- Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures.
- Schedule, test, connect and monitor video conferences on the Codian video conference bridge.
- Monitor the video conference MXM gatekeeper and respond to system changes/alerts.
- Carry out first lines support & trouble shooting/real time diagnostic activities.
- Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the Media Services technicians.
- Identify the different levels of support with emphasis on Senior Management (VIP’s).
- Report all service shortcomings affecting the Media Service Helpdesk to the appropriate Manager.
- Maintain personal awareness of procedures relevant to Media Services, ensuring that changes are bought to the attention of the process owner.
- Deliver a high standard of service in accordance with the SLA’s for Media Services.
- Deal with day to day administrative duties and any adhoc duties assigned by the Media Services Operations Manager.
- Continuously review Media Service procedures for improvements/modifications.
- Be fully conversant with H&S and First Aid procedures within 1CP
- To ensure mandatory compliance with information security policies, standards and procedures.
- An overall understanding of Service First and JTMS is preferable

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