Scrum Master

**Global Functions Technology (GFT) - GRCT - Global Risk & Control Technology** is responsible for managing risk, control, compliance systems while addressing regulatory uncertainty and has emerged as one of the most critical areas of business operations for Citi.

**Job Description**:
focuses on helping businesses take a more holistic view of risk - one that allows Risk Managers to manage, measure and actively mitigate risks taken by the firm.

Mandatory Technical Skills:

- Guide the team on using Agile/Scrum principles.
- Very good knowledge of software development life cycle
- Facilitating various scrum ceremonies like Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective, daily scrum meetings.
- Supporting Product Owner, especially in grooming and maintaining the product backlog.
- Ensuring the scrum team is productive and focused on Sprint and Project goals
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
- Assisting with internal and client communication improving transparency and propagating information.
- Responsible for reporting team and project status
- Building a trusting and safe environment where problems can be raised and with an emphasis on problem-solving
- Facilitating discussion, decision making, and conflict resolution.
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, empowerment, and increasing transparency.
- Should demonstrate continual improvement by challenging status quo
- Knowledge of Estimation techniques applied in Agile projects
- Knowledge of other Agile approaches: Kanban, is nice to have
- Should have knowledge about Agile techniques like: User Stories, Continuous Integration, TDD, CI/CD, Pairing, Automated Testing
- Knowledge of various performance metrics like Team velocity ,Burn down/ Burn up charts, Lead Time and Cycle Time

**Qualifications**:

- Overall at least 7+ years of experience with 3+ years in scrum master / agile practice.
- Must be CSM or PSM certified
- Experience in project management using agile methodologies, estimation
- Requirements elicitation and analysis
- Solid understanding of and demonstrated experience in using appropriate tools: JIRA, Service now, confluence, Microsoft Project and all Office Tools
- Ability to proactively call out issues and risks and provide solutions
- Consultative & Solution-oriented - Ability to propose design and development approach.
- Understand and appreciate solution frameworks and architectures
- Prefer developer background, tech savvy
- Support presales initiatives in estimation
- Excellent communication, interpersonal and relationship building skills
- Good to have Safe Agile practitioner

Others:

- Ability to work in continuous integration setup
- Demonstrates good analysis, collaboration, and problem solving
- Ability to multi-task and juggle competing priorities

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- Risk Management qualification ideal but not required
- Industry standard certifications such as data management or data modeling tools will be an advantage.
- **Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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