Product Support

2 days ago


Chennai, India Lumel Technologies LLP Full time

As a Product Support at Lumel, you will be:

- On-boarding and training new customers
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
- Have a comprehensive knowledge of the product to answer all customer related inquires
- Demonstrate the value of product to our customers by providing amazing customer support
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Provide insights to the product team to improve our developing platform
- Effectively communicate with internal and external teams for a better understanding of customer requirements

**Requirements**:

- 2-5 years of experience
- Proven ability to build relationships with customers
- Strong time-management and organizational skills
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- This role will require you to work in shifts

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Kindly mention your Current CTC, Expected CTC
- Kindly mention your Notice period

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (required)
- Health insurance


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