
Customer Care Executive
2 weeks ago
**1**. Attract potential customers by answering product and service questions.*
**2. Manage incoming calls and customer service inquiries.**
**3. Identifying and assessing customers’ needs to achieve satisfaction.**
**4. Build sustainable relationships and trust with customer.**
**5. Understand the products and provide accurate, valid and authentic information.**
**6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up customer interactions, process customer accounts and file documents.**
**7. Follow communication procedures, guidelines and policies.**
**8. Identifying and assessing customers’ needs to achieve satisfaction.**
**9. Refer unresolved customer grievances or special requests to designated departments for further investigation**
**10. Clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.**
**11. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up customer interactions, process customer accounts and file documents.**
**12. **Consolidate and report customer feedback.**
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Telecommunication: 1 year (preferred)
- Customer service: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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