Voice Process

Job Title: Operations ManagerWe are seeking a seasoned leader to head our voice operations teams. The ideal candidate will oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client satisfaction and compliance.Key Responsibilities:Lead multiple voice operations teamsManage key performance...

Job Summary:We are seeking a highly skilled Voice Analyst to join our team. The successful candidate will be responsible for managing the process of obtaining Broker Price Opinions (BPO) for our clients.The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.Main...

Job Title: Voice Process Operations Director">Location: Bengaluru, India">Type: Full-time">Shifts: Rotational Shift including night shifts ">Work Mode: On-site">Seniority Level: Mid-Senior">Job Summary">We seek a seasoned Voice Process Operations Director to lead voice-based BPO teams. The successful candidate will oversee daily delivery, manage performance...

Job Title: International Voice ProcessAbout the Role:We are seeking a skilled Engineer to fill a challenging position. As an International Voice Process professional, you will be responsible for reviewing new orders and processing them on a web-based system.Main Responsibilities:Reviewing new orders for accuracy and completenessNew order processing on a...

Join our organization as a Process Executive in the Taxation-Voice Process team.Role OverviewBuilt-in skills include strong verbal and written communication, with English and Hindi required for voice process execution.The ability to work in night shifts is necessary.Flexibility in terms of shift timings and working hours is expected.Excellent problem-solving...

Job Title: US Voice Process SpecialistAbout the RoleA Voice Specialist is responsible for handling customer interactions and inquiries over the phone. The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesTroubleshoot problems and offer solutions to customersEscalate complex...

Job Title: Civil Engineer – International Voice Process & Project ManagementLocation : Hi-Tech City, Hyderabad, India. Job Type: Full-Time, Office Based Only. (No Work from Home)Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)Experience Level: 2 to 5 Years (Not More Than 5 Years)We are seeking a dynamic and detail-oriented Civil...

We are seeking a skilled professional to drive quality improvement in an international voice process.Job DescriptionThe ideal candidate will have excellent analytical skills and be proficient in analyzing data, driving improvement, and innovation.The successful candidate will be responsible for:Driving continuous improvement for transaction quality and...

Job OverviewWe are currently seeking talented freshers for our Voice/Data Process team at Mysore.About the RoleThe successful candidate will have a strong foundation in Mathematics and Science, with exceptional verbal and written communication skills in English and Hindi. Responsibilities:Handle customer interactions via voice calls or data processes to...

Job OpportunityWe are seeking a skilled Trainer - Voice Process to join our team.About the RoleThis position involves designing and delivering effective training programs for new hires and existing agents. The goal is to enhance communication skills, product process knowledge, and overall service quality. The role plays a key part in improving customer...