
Officer - Customer Service - Voice International Process (1-3 yrs)
2 weeks ago
- Location: Mangalore, Karnataka, India
- Shift Timings: Night shifts (exact timings may vary as per business requirement)
- Compensation: Up to 4 LPA
- Benefits: Transport, Meal Allowance, etc.
Job Description:
We are looking for enthusiastic and customer-focused individuals with a minimum of 1 year of BPO experience to join our international voice process team. The ideal candidate must be a graduate with excellent. English communication skills and should be comfortable working in night shifts.
Key Responsibilities:
- Handle inbound and outbound calls for international customers
- Provide accurate information and resolve customer queries in a professional manner
- Ensure customer satisfaction and provide excellent service at all times
- Maintain documentation of customer interactions and transactions
- Adhere to process workflows, compliance requirements, and quality standards
- Escalate unresolved queries to the appropriate department as necessary
Required Skills and Qualifications:
- Minimum 1 year of experience in a BPO (voice) environment
- Graduation (any discipline) is mandatory
- Excellent verbal and written English communication skills
- Strong interpersonal and problem-solving abilities
- Comfortable working in night shifts (US/UK/Australian hours)
- Good listening skills with a customer-centric approach
- Ability to work both independently and within a team
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