▷ (24/08/2025) Officer - Customer Service - Voice International Process (1-3 yrs)

2 weeks ago

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- Location: Mangalore, Karnataka, India - Shift Timings: Night shifts (exact timings may vary as per business requirement) - Compensation: Up to 4 LPA - Benefits: Transport, Meal Allowance, etc. Job Description: We are looking for enthusiastic and customer-focused individuals with a minimum of 1 year of BPO experience to join our international voice process team. The ideal candidate must be a graduate with excellent. English communication skills and should be comfortable working in night shifts. Key Responsibilities: - Handle inbound and outbound calls for international customers - Provide accurate information and resolve customer queries in a professional manner - Ensure customer satisfaction and provide excellent service at all times - Maintain documentation of customer interactions and transactions - Adhere to process workflows, compliance requirements, and quality standards - Escalate unresolved queries to the appropriate department as necessary Required Skills and Qualifications: - Minimum 1 year of experience in a BPO (voice) environment - Graduation (any discipline) is mandatory - Excellent verbal and written English communication skills - Strong interpersonal and problem-solving abilities - Comfortable working in night shifts (US/UK/Australian hours) - Good listening skills with a customer-centric approach - Ability to work both independently and within a team

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