E-commerce Customer Service

1 week ago

Hyderabad, India Labdhie Associates Full time

Utilize the Live Chat feature to help customers via live chat (must be able to work in a fast-paced environment)
- Check on customer orders, track shipment status, process customer returns, assist in order edits, problem resolution, stock availability, and communication with customers
- Answer product-related questions
- Communicate customer service order needs with the internal teams
- Compile return and exchange reports for internal teams to review
- Assist in creating shipping labels for e-commerce orders using Shopify & Shipstation
- Make sure guidelines, shipping/returns policies are met and respected.
- Resolve lost/ missing package issues by filling and closing claims with shipping carriers.
- Support E-commerce billing by closing customers invoices with our company ERP system.
- Process returns, exchanges, issue refunds, and make adjustments to orders according to customer’s request.
- File and maintain organized records and data entry for customers orders
- Use multiple web and data interfaces for order inquiries and processing.
- Enter, process, and adjust wholesale orders in our ERP system
- Set up style and color information in our ERP system

**Qualifications**
- Microsoft Office: 3 years (preferred)
- Shopify: 3 years (preferred)
- Gorgias: 3 years (preferred)
- Shipstation: 3 years (preferred)
- Apparel Magic or similar ERP: 3 years (preferred)
- Customer service: 5 years (preferred)
- Proficient in English
- Quick learner
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.

**Salary**: ₹600,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift

Application Question(s):

- Do you have a Laptop?
- What is your Notice Period in current Organisation?

**Experience**:

- Customer service: 5 years (preferred)
- Shopify: 3 years (preferred)

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