Renewal Executive

1 week ago

Noida Sector Noida Uttar Pradesh, India CloudFirst Full time

**Job Title: Renewal Sales Executive - Cloud Services**

**Location**: Noida sector 62**Department**: Sales**Reports To**: Sales Manager / Customer Success Manager**Company**: CloudFirst

**About CloudFirst**:
CloudFirst is a leading provider of cloud solutions, specializing in **Google Workspace (GWS)**, **Microsoft Azure**, and **Amazon Web Services (AWS)**. We empower businesses to scale, innovate, and optimize their operations through cutting-edge cloud technologies and expert support.

**Job Summary**:
**Key Responsibilities**:

- Manage and execute timely renewals for GWS, Azure, and AWS service contracts.
- Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.
- Identify and pursue upselling and cross-selling opportunities to expand service usage.
- Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.
- Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.
- Analyze customer usage patterns and provide insights to improve engagement and value realization.
- Educate clients on new features, service enhancements, and best practices.
- Meet or exceed monthly and quarterly renewal and upsell targets.

**Qualifications**:

- Bachelor’s degree in Business, IT, or a related field.
- 2+ years of experience in sales, account management, or customer success, preferably in cloud services or SaaS.
- Familiarity with GWS, Azure, and AWS platforms is highly desirable.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot).

**What We Offer**:

- Competitive salary and performance-based incentives.
- Flexible work environment.
- Opportunities for professional growth and certification in cloud technologies.
- A collaborative and innovative team culture.

Pay: ₹15,188.16 - ₹32,203.48 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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