Senior Renewal Account Analyst

21 hours ago

Noida, India Talent Worx Full time

Key Responsibilities: Renewal Management ·       Own the renewal cycle from initiation to completion, ensuring timely and accurate processing of all contract renewals. ·       Coordinate with customers/partners and internal teams to gather necessary information and approvals prior to contract expiration dates. ·       Maintain up-to-date information in Salesforce to track contract status and renewal progress. ·       Document all interactions, negotiations, and outcomes in accordance with company policies and procedures. Up-sell & Cross-sell Opportunities ·       Independently or Collaborate with the Sales to identify opportunities for additional products and services. ·       Present recommendations to customers on potential upgrades, add-ons, or related services to drive incremental revenue. ·       Evaluate annual rate increase (CPI) by analysing market conditions and company profitability goals. ·       Develop strategies to communicate and justify any price adjustments to customers. Customer Success and Growth Strategy ·       Review historical pricing, usage, and performance data to accurately determine current profitability and forecast future margins. ·       Identify trends, potential risks, and opportunities to optimize the renewal cycle and improve overall revenue retention. ·       Develop a deep understanding of customer needs and align them with product capabilities and value propositions. ·       Act as a customer advocate, providing insights to product and engineering teams for feature enhancements. Cross-functional Collaboration ·       Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets. ·       Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations. Customer Relationship Management ·       Build and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs. ·       Resolve any renewal-related customer concerns, proactively escalating issues when necessary. ·       Develop scalable customer engagement models to accelerate adoption and satisfaction. Process Improvement ·       Continuously refine and improve renewal processes, templates, and workflows to enhance efficiency and customer satisfaction. ·       Track and report key performance metrics (Advance quote preparation, On-time renewal rate, churn rate, up-sell/cross-sell revenue) What We’re Looking For: ·       8-12 years of experience in B2B SaaS customer success & account management. ·       Proven track record of driving customer retention, adoption, and expansion. ·       Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers. ·       Experience with Salesforce CPQ, Oracle Fusion, SAP. ·       Strong executive communication, negotiation, and presentation skills.

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