Medical Receptionist

**Job Title**: Medical Receptionist
**Location**: 30 NWA, Club Rd, West Punjabi Bagh, Punjabi Bagh, New Delhi, Delhi 110026
**Industry**: Aesthetic, Wellness & Slimming

**Role Summary**:
The Center cum Floor Sales Manager will be the single point of contact for managing overall clinic operations, driving sales, ensuring superior service delivery, team development, and maintaining administrative compliance. The role demands a dynamic leader with a strong background in wellness and client-facing sales roles, capable of balancing performance targets with service excellence.

**Key Responsibilities:1. Operations & Administration**:

- Manage all administrative, operational, and technical activities to ensure smooth daily functioning of the center.
- Monitor hygiene, cleanliness, and infrastructure upkeep regularly.
- Handle procurement, inventory, machine maintenance, and consumable control as per SOP and FIFO norms.
- Ensure all center-level documentation, client records, software entries, and checklists are updated and reported timely to the corporate team.
- Handle scheduling, appointment planning, and resource utilization for maximum efficiency.
- Liaise with the corporate team regarding staffing, materials, training, compliance, and audits.

**2. Sales & Revenue Generation**:

- Drive in-house sales activities and meet monthly sales targets.
- Conduct daily sales tracking and assign realistic targets to staff.
- Convert walk-ins and leads into clients through effective consultations and service recommendations.
- Initiate center-level offers, events, D2D marketing, and brand promotional activities.
- Collaborate with slimming, beauty, and doctor teams to upsell or cross-sell services and packages.
- Ensure CRM strategies are followed for client retention and reactivation.

**3. Client Relationship & Service Quality**:

- Monitor client progress and resolve escalated issues to ensure high satisfaction and results.
- Conduct periodic reviews with technical teams (doctors, beauty, dietitians, etc.) to assess progress and identify corrective actions.
- Follow up with irregular or unsatisfied clients and ensure timely resolution of complaints.
- Ensure all clients receive professional service as per SOP, including zero session protocols.
- Focus on delighting clients, especially VIPs and high-value individuals, with consistent care.

**4. Team Management & Training**:

- Lead, motivate, and supervise front desk, sales, technical, and support staff.
- Identify training needs and coordinate with R&D/Corporate for upskilling programs.
- Conduct proper induction, orientation, and mentoring for new joiners.
- Review individual performance and conduct regular staff meetings.
- Monitor attrition and build a strong, high-performing, and motivated team.

**5. Compliance & Reporting**:

- Ensure adherence to all SOPs, statutory policies (PF, ESI, etc.), and internal protocols.
- Maintain daily, weekly, and monthly MIS reports, appointment planner, sales updates, and audit documents.
- Monitor cash handling, tally physical cash with records, and report discrepancies promptly.
- Coordinate with Zonal Head/Regional Head/Corporate Office for ongoing improvements and escalations.

**6. Additional & Strategic Responsibilities**:

- Participate in new center openings, floor planning, and equipment setup.
- Provide assistance in executing marketing initiatives such as local events, family card promotions, and online campaign support.
- Train and groom internal staff for future leadership roles (successor development).
- Recommend improvements for infrastructure, staff optimization, and profitability enhancements.

**Qualifications & Requirements**:

- Minimum 1-2 years of relevant experience in a Wellness / Beauty / Aesthetic / Slimming center.
- Proven track record in sales, team handling, and center operations.
- Strong communication, interpersonal, and leadership skills.
- Proficient in Microsoft Office, CRM tools, and client management systems.
- Ability to work flexible hours, including weekends, if required.
- Positive attitude with a strong focus on client service and team performance.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Work Location: In person