Medical Receptionist

**Job Title**: Virtual Receptionist - Medical Office

**Location**: Remote (Work-from-home)

**Job Type**: Full-time/Part-time

**About Us**:
We are a leading medical practice providing exceptional care to our patients. Our team is committed to delivering high-quality healthcare with a compassionate approach. We are looking for a detail-oriented, friendly, and professional Virtual Receptionist to join our team and support our office remotely.

**Position Overview**:
The Virtual Receptionist will be the first point of contact for patients calling or visiting our medical office. You will play a crucial role in delivering a positive patient experience by efficiently managing appointments, patient inquiries, and administrative tasks in a professional, friendly, and timely manner.

**Key Responsibilities**:

- **Answering Calls & Managing Inquiries**:
Answer incoming phone calls promptly and courteously. Address patient questions regarding office hours, services, and medical procedures. Route calls to appropriate staff when necessary.
- **Appointment Scheduling & Management**:
Schedule patient appointments, follow-ups, and cancellations using our office’s scheduling software. Confirm appointments and send reminders to patients.
- **Patient Registration & Information Management**:
Collect and verify patient information (demographics, insurance, medical history) and enter data accurately into the Electronic Health Record (EHR) system. Ensure all documents are completed prior to patient visits.
- **Medical Records Assistance**:
Assist patients with obtaining medical records or lab results by coordinating with relevant medical staff.
- **Administrative Support**:
Provide general administrative support such as scanning, filing, and faxing documents. Maintain an organized and efficient system for patient communication and appointment records.
- **Confidentiality & HIPAA Compliance**:
Handle sensitive patient information in compliance with HIPAA regulations, ensuring all communication and data are secure.
- **Communication**:
Regularly communicate with office staff, providers, and patients to ensure smooth workflow and service delivery. Address concerns or issues raised by patients and escalate when necessary.
- **Technology Utilization**:
**Qualifications**:

- **Experience**:
Previous experience in a medical office, healthcare setting, or customer service role is preferred. Experience using Electronic Health Record (EHR) systems is a plus.
- **Communication Skills**:
Excellent verbal and written communication skills. Ability to interact professionally and courteously with patients, healthcare providers, and staff.
- _**Must speak fluent english**_
- **Organizational Skills**:
Strong attention to detail with the ability to multitask and manage a high volume of calls and appointments efficiently.
- **Technical Skills**:

- **Confidentiality**:
Knowledge of HIPAA compliance and the ability to maintain patient confidentiality at all times.
- **Availability**:
Flexible hours, but availability to work during standard business hours is preferred.

**Benefits**:

- Competitive salary.
- Flexible work-from-home schedule.
- Opportunities for growth and advancement in the medical office field.
- Access to training and professional development resources.
- Supportive and collaborative work environment.

**To Apply**:
Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. We are excited to hear from you

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹50,000.00 per month

Expected hours: 40 per week

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Work from home