Is Contract Cycle Support

1 day ago

Mumbai, India Orange Business Services Full time

**About the role**:
**Responsibilities**:

- Adheres to and executes the key responsibilities and accountabilities as defined for the IS QO in respect of Services scenarios only ie. ERS quoting is out of scope.
- Assigned/dedicated to at least one or more customers - number of customer assignments will be based on the following factors:size of maintenance contract(s), number of supplier/partners.
- Track and manage unattached inventory and all renewals for existing supplier/partner maintenance contracts with monthly status reports to be shared as required with account team, sales and/or customer.
- Understand the commercial terms agreed with the customerfor every partner / supplier maintenance contract and assure these are applied to new, organic growth or maintenance renewal business.
- Maintain a focus to reduce or consolidate, if possible, the number of supplier/partner maintenance contracts so that the inventory can be feasibly managed.
- Proactively identify renewals, End of Life (EoL), End of Support (EoS) or takeover opportunities leveraging discovery tools or reports (ie. Cisco inSITE, Cisco Icebreaker), taking advantage of any partner promotions available.
- During organic growth advise the customer of the correct type of equipment, cards, power cable, etc., which also need to be under maintenance beyond the equipment chassis.
- Manage all communication related to maintenance business of the customer(s) with the account team, sales and/or customer including direct written & verbal Customer contact.
- Inform Global Rebates Team of any required partner cases to ensure CSPP metrics & rebates are maximized at all times.
- Manage & resolve data excetion reports within the IS Renew tool. Track and assure GOLD, Clarify and partner data are fully aligned as per the customer MSA and manage any data integrity checks or inventory fixes with the appropriate teams who manage the data input for those corresponding tools.
- Track any decommissions (site closures, tech refresh, takeover) that may impact maintenance contract inventories and global rebate metrics if applicable, and notify the appropriate teams managing partner case/relief requests.

**About you**:
**Skills**
- Knowledge and abilities
- Education, qualifications, and certifications
- Good level of spoken and written English
- Behavioral skills
- Active Listening, Logical and Analytical Thinking
- Time Management

**Professional skills**:

- Agility
- Commitment to explain and clarify to customers
- Conflict Resolution skills
- Opportunity Management (Qualification)
- Basic understanding of incoterms and IS invoicing requirements related to tax
- Prioritization and Balance
- Team work
- Customer Orientation
- ITIL Fundamentals
- Pricing Strategies
- Decision Making
- Developing Account Plans
- Personal Credibility and Impact
- Relationship Management

**Additional information**:
NA

**Department**:
Orange Gbl Sol for Business

**Contract**:
Regular

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