Sps Associate-de, Sps

1 week ago

Chennai, India ADCI - Tamil Nadu Full time

**Completed Bachelor’s degree or higher - Language**: DE(B2) certification is mandatory. - Ability to work shifts required - Experience within a customer service environment preferred. Desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. - Experience with e-commerce as a consumer an essential requirement (payments, browsing, shipping, returns, etc) - Committed seller advocate, drive process & tool improvements. - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree of flexibility. - Embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. - Demonstrates effective communication, composure, and professional attitude - Exemplary performance record, particularly with regard to quality & productivity - Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

Job summary

Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Builds Platform and business knowledge to better serve sellers - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

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