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Call Officer

3 weeks ago

Bengaluru Karnataka, India Nightingales Medical Trust Full time

**Requirements**:
A) Educational Qualifications:

- Any Graduate in Social work(BSW/BA ) in counselling or psychotherapy or geriatrics or social work.Preferrably Post Graduate (MA/MSW/MSc Psychology) in counselling or psychotherapy or geriatrics or social work.

B) **Working Experience**:

- Experience in working at any of the response systems/ health emergency connect Centre/other connect Centre.
- 3 years, preferably counselling experience or working with the elderly

**C)** **Skills Required**:

- Excellent communication skills.
- Counselling.
- Telephone etiquette.
- Empathy.
- Listening skills.
- Patience and politeness with elderly persons.
- Decision making.
- Relationship building.
- Fluency in English, Language of the state and Hindi.

**D) Roles & Responsibilities**:

- Person will be responsible for attending the calls made to the helpline number
- Person will be responsible to quickly assess the genuine/serviceable calls.
- Person will be responsible for responding to the calls made by the elderly to the helpline number.
- Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
- Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline.
- Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
- Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
- Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
- Person will be required to generate necessary reports and case studies regarding the calls.

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Morning shift

**Experience**:

- total work: 3 years (required)

Work Location: In person