Premium Car Sales Dgm

**Premium Car Sales DGM / GM**

**Location: Karnataka**

Reports to VP Operations

**Salary**: 18L- 25L/a+ other benefits

Gender: Male

Industry; Premium Car Dealerships (Automobile )

Age: Max 45 Yrs

Education: Any Graduation

Experience: Min 15 + Years in premium car division.

Key Responsibilities

Leads develops and motivates the sales team

Leads the team by personally demonstrating and encouraging the Sales team to demonstrate the Premium Car Customer First Behaviours in all interactions with customers and colleagues

Ensures the Sales team works closely withService, Parts and Administration colleagues to deliver outstanding customer service

Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is available

Implements performance management, coaches and develops the team to improve performance

Allocates resources to optimise seasonal and promotional peaks

Responsible for attending telephone calls and responding to Mails from customers and others with in Premium Car specified time

Responsible for after office hours calls and mails management

Responsible for lost lead analysis and ensure corrective action

Drives performance to achieve key targets and deliver continuous improvement

Manages day to day operations of the Sales team to ensure the achievement of key targets

Sets and monitors individual and team performance against agreed new and used vehicle sales and profitability targets, supports and motivates team members to achieve targets

Ensures the Sales team have full knowledge and understanding of product, promotional and marketing activities. Ensures team display all advertising and point of sale literature as directed by the manufacturer

Works with Sales Executives to approve part exchanges and purchases of used cars

Sanctions and manages any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display

Agrees individual gestures and customer discounts

Reviews CLP results and produces action plan to achieve targets

Ensures timely and accurate reporting of brand data

Manages all car stock, new and used, ensures profit is maximised and achieves an acceptable return on stock investment

Maintains the agreed annual rate of stock turnover, linking stock levels and availability to sales levels

Measures departmental sales performance, credit and finance commission, outstanding debtor information weekly and takes the appropriate action to ensure targets are being met

Reviews pricing policy, discounts and trade-in dealing to ensure profitability level is maintained

Allocation of leads including OEMS leads as per the roster, also ensure follow-up.

Ensures all sales administrative systems, reports and record keeping are completed accurately and on time

Continuously reviews and improves sales processes and systems to deliver increased levels of customer satisfaction while maximising profitability

Responsible for taking analysis & corrective action for lost cases / lost lead

Responsible for ensuring environmental friendly culture in the organisation

Environment - Responsible for Overall environmental health and safety-related matters

Ensure segregation of waste, disposal through authorised vendors, making awareness on environmental issues, creating awareness among external stake holders and thereby protecting mother earth

Delivers key sales operations

Develops a professional working relationship with manufacturers and other dealers

Formulates and implements marketing plans for new car launches, initiates and implements used car sales promotions

Monitors the cleanliness of the showroom and any other sales related areas

Improves customer satisfaction by developing and implementing strategy with the Sales team

Assists Dealer Principal in managing and ordering new vehicle stock, evaluating part exchange vehicles and pre-owned car stock turn decisions

Supports Dealer Principal in maintaining and reviewing a suitable model mix

Works as a full member of the Dealership team

Assists the Dealer Principal to formulate new and used sales strategy and policy

Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team

Works with colleagues across the Dealership to investigate and resolve customer complaints

Uses feedback to improve skills and performance of self and the Sales team

Understands and follows relevant JLR Operational Guidelines

Ensures the Sales team adheres to legal, environmental and health and safety requirements ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards

Works with managers and staff to monitor training needs and ensure that training and development plans are in place and in addition access to learning resources

Works with