Associate - Business Operations

**Title: Business Operations Associate**

**Location: Bangalore**

**Role overview**:
**How you will create impact**:

- **Enhance Service Quality**: Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality.
- **Monitor Financial Transactions**: Ensure seamless processing and delivery of transactions, addressing any issues promptly to maintain operational efficiency.
- **Manage Day-to-Day Operations**: Oversee daily operations to ensure efficiency, maintain high-quality standards, and ensure compliance with relevant regulations.
- **Cross-Functional Collaboration**: Work closely with teams across Customer Support, Product Development, Analytics, Compliance, and Sales to optimize operations and improve customer satisfaction.
- **Maintain Accurate Records**: Keep detailed and accurate records of transactions, customer interactions, and operational activities to support transparency and accountability.
- **Independent Contribution**: Take charge of Key Account Operations with mínimal supervision, demonstrating initiative and self-reliance.
- **Ownership and Accountability**: Proactively manage assigned tasks and projects, taking full responsibility for delivering results and achieving objectives.

**Essential qualifications**:

- Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with customers and internal stakeholders.
- Bachelor’s degree in business administration, Finance, or related field.
- 1 to 3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in the fintech or payment industry.
- Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines consistently.

**Interview rounds & assessments**:
**Table for Two**:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

**Beyond the Bio**:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

**Manager Meetup**:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

**Why TerraPay**:
TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

**Our culture & core values**:
At TerraPay, we don’t just talk about our values—we live by them. **Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment** are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our **10 offices worldwide and** collaborate with a diverse team representing **40+ nationalities**.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

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