Client Co-ordinator

**Job description**

The Client Servicing Executive will be responsible for managing day-to-day client relationships, supporting project delivery, and contributing to the overall satisfaction and retention of clients.

**Key Responsibilities**:

- **Client Relationship Management**:

- Serve as the main point of contact for assigned clients, maintaining professional and positive relationships.
- Understand clients' business goals and objectives, and effectively communicate their requirements to internal teams.
- Ensure clients are kept updated on project status, campaign performance, and any potential issues or delays.
- **Campaign Coordination**:

- Collaborate with creative, strategy, media, and production teams to ensure that client campaigns are executed according to brief, timeline, and budget.
- Manage project timelines and ensure all deliverables are met, coordinating with internal departments to keep projects on track.
- Assist in the preparation of campaign proposals, timelines, budgets, and other necessary documentation for clients.
- **Client Presentations and Reporting**:

- Assist in preparing presentations for client meetings, including project updates, campaign results, and new ideas.
- Prepare and deliver regular reports on campaign performance, insights, and key performance indicators (KPIs) to clients.
- Help identify areas for campaign optimization and present actionable recommendations to clients.
- **Problem Resolution**:

- Address and resolve any issues or concerns clients may have, ensuring prompt and effective solutions are provided.
- Work closely with internal teams to resolve problems related to project delivery, creative quality, or client satisfaction.
- **Account Administration**:

- Maintain accurate and organized client records, ensuring that all project documentation is up to date and accessible.
- Track and manage client budgets, ensuring that campaigns stay within scope and are delivered on time.
- Assist in invoicing and ensure timely payments from clients in collaboration with the finance department.
- **Team Collaboration**:

- Work closely with cross-functional teams, including creatives, designers, media planners, and strategists, to ensure client expectations are met.
- Collaborate on brainstorming sessions and contribute ideas to improve the overall quality of campaigns.
- **Client Retention & Growth**:

- Assist in identifying new opportunities for upselling or cross-selling additional services to clients.
- Help nurture long-term relationships with clients, fostering trust and loyalty to the agency.

**Qualifications and Skills**:

- **Experience**: 1-2 years in client servicing, account management, or a related role in the advertising or marketing industry.
- **Education**: Bachelor’s degree in Marketing, Business, Communications, or a related field.
- **Communication Skills**: Excellent written and verbal communication skills with the ability to interact effectively with clients and internal teams.
- **Time Management**: Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
- **Problem-Solving**: Ability to anticipate potential issues and find solutions quickly and effectively.
- **Attention to Detail**: Strong focus on quality and accuracy in all aspects of client servicing and project delivery.
- **Proficiency in Tools**: Familiarity with Microsoft Office (Excel, PowerPoint, Word) and basic project management tools (e.g., Asana, Trello, or similar).
- **Team Player**: Able to work collaboratively with different departments to achieve client objectives.

**Desired Qualities**:

- **Client-Focused**: A passion for delivering exceptional service and value to clients.
- **Adaptability**: Ability to adapt to changing client demands, priorities, and market conditions.
- **Creative Thinker**: Able to contribute fresh ideas that enhance client campaigns and overall business results.
- **Proactive**: Self-starter who can take initiative and handle tasks with mínimal supervision.
- **Positive Attitude**: A team player who can work under pressure and manage challenging situations in a calm, professional manner.

**Why Join Us?**
- **Growth Opportunities**: As a mid-sized agency, we offer significant opportunities for personal and professional growth.
- **Collaborative Environment**: Work with a talented team of creative professionals and strategic thinkers.
- **Exciting Projects**: Engage with diverse clients across various industries and contribute to innovative advertising campaigns.

If you are passionate about client relationships and advertising and are looking to grow in a dynamic environment, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Location**:

- Vasai, Maharashtra (required)

Work Location: In person