Operational Support Executive Global Accounts

11 hours ago

New Delhi, India Booking.Com Full time

We are looking for an Operational Support Executive (OSE) in the India Chains team.

Department Objective:
The Chains & Owner Management Groups (OMG) department is responsible for supporting the contracting, relationship management and smooth onboarding of Managed chain & owner groups properties. The department’s main goal is to optimize the business relationship with our Managed chain & owner group partners, achieve mutual business objectives and provide support to both internal and external stakeholders throughout the Indian subcontinent & Indonesia regions.

Main responsibilities include but are not limited to:

- Performs daily operation-specific duties that directly relate to Managed chains.
- Ensure Service Level Agreements performance and account satisfaction.
- Develop and maintain partner relationships with direct account stakeholders.
- Proactively communicate operational updates to internal and external contacts.
- Understands and educates stakeholders on operational procedures to support partner impact.
- Processing of all the operational tasks (system changes).
- Administration of creating individual and group account logins
- Execution of all operational processes and projects of Managed chains
- Regularly communicate with Outbound Executives on chains new hotel openings and ensure the opening time is maintained
- Execution of Standard Operating Procedures (SOP’s)
- Processing Tax, Content, Room & Rate updates, audits
- Creation and configurations of promotions in-line with global processes
- Daily execution of Managed chain properties termination
- Regular maintenance and management of the various Global Accounts Team tracking documents
- Weekly & Monthly Running of Property Status Reports.
- Assist with connectivity mapping Troubleshooting
- Processing Property Name changes
- Implementation of policy overrides for chains without central uploading procedure

We are looking for an individual with the following skills and experience:

- Ability to prioritize workload efficiently within a fast pace, time sensitive and results oriented environment,
- Demonstrated willingness to be flexible and adaptable to changing priorities.
- Process Driven & Task oriented
- At least 2 years of operational support or similar, experience required
- Demonstrates advanced computer skills including MS Office (Word, Outlook and PowerPoint), G Suite, various related systems, specifically in depth knowledge of MS Office Excel and Google Sheets
- Ability to work effectively both independently and in a team environment.
- Strong and effective written and verbal communication skills
- Strong Time management and organizational skills
- Demonstrates a high attention to detail and accuracy
- Pro-active with a get-things-done mentality
- Ability to complete tasks with mínimal supervision
- Team player, with supportive and helping attitude towards team members
- **Business proficient in English, Hindi**

**Pre-**Employment** **Screening**:

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