Supervisor - Home Care (Gnm/bsc Nurse)

R.1 (Lead Management) Discuss the service requests (leads) with the CEC, BCG
Lead and customer to provide service related information and staff availability
status
R.2 (Lead Management) Coordinate and manage service cancellations, reschedules
or staff reassigning as per the customer request or staff availability
R.3 (OS Management) Regular timely staff updates on OS, creating BCG contracts
and daily check on work plans on OS to ensure proper service delivery and
effective staff utilization
R.4(Clinical assessment and Reassessment) Perform a thorough clinical evaluation
and initial assessment for all the new BCG patients and prepare bedside care plan
which needs to be explained and communicated to the treating caregiver and
patient’s family
R.5 (Clinical assessment and Reassessment) Perform thorough clinical re-evaluation
and reassessment for all existing bedside care patients as per the protocol to
monitor and ensure effective patient care and quality of services

R.6 (Service Delivery) Ensure timely, accurate and good quality of service delivery
as per SOP s by all staff and ensure services are provided as per the customer
request if within Bedside care scope of services
R.7(Regular Monitoring ) Participate in interviewing and recruitment of new
caregiver staff with appropriate evaluation and selection criteria.
R.8(Regular Monitoring) Provide leadership, guidance and support for bedside
caregiver staff.
R.9(Service Delivery) Ensure strict adherence to standard documentation
requirement for BCG assessment and services. Explaining the needs for timely
documentation to customers and ensure timely sign off on the BCG documents by
the customer / family member and staff.
R.10( Service Delivery) Ensure all BCG staff deployments happen in the presence of
Supervisors with proper guidance and support.
R.11(Customer Satisfaction) Ensure good customer satisfaction from all customers
and address any escalations or complaints from customer/patient and provide
immediate resolution after discussing with relevant stakeholders
R.12 (Payment collection) Monitor payment collection for all Bedside care services
on a monthly basis to ensure timely payment by customers, timely and accurate
billing and receipt generation and CC team
R.13 (Departmental Induction) Orientation of new staff caregiver on Nightingales
protocols for Bedside care and departmental Induction to orient them regarding
the Bedside care processes and workflow
R.14(Functional Training) Conduct periodic monthly functional training for all
Bedside care staff and evaluate the training effectiveness based on their
performance post training. Train the caregiver on disease base activities
R.15 (Incident Reporting) Encourage and ensure proactive and timely reporting of
all clinical and non clinical incidents by the staff and coordinate with relevant
stakeholders to address the issues and implement CAPA as per the
recommendation
R.16(Infection prevention and control) Plan, implement, manage and evaluate
infection prevention and control activities by ensuring proper adherence by all
staff to standard infection control practices process, proper usage of PPE for

patient services.

R.17 (Quality assurance and Documentation) Oversee quality assurance activities
and compliance to SOP s during all service delivery by staff. Documentation should
be updated on time and accurately. For each BCG service relevant BCG documents
should be filled and duly signed by the supervisor and filed in the branch the same
day or within 24hrs. Data collation, validation and presentation for monthly
reviews
R.18 (Regular Monitoring )Monitor and oversee the daily attendance, leave ,
replacement for caregiver in coordination with Back-end coordinator.
R.19(Regular Monitoring)Ensure the uniform and ID distribution to the caregiver
and strict adherence to grooming and uniform policy by all BCG staff
R.20 (Regular Monitoring)Coordinate with the Hostel warden regarding the
requirement and ensure safe stay for caregiver staff in the hostel.
R.21 (Recruitment support) As per requirement for services Supervisors conduct
the interviews and mark the interview rating sheet given to the Lead or HR
R.22 Ensure regular monitoring, approvals and coordination for all out station
service requests and ensure timely intimation to all stakeholders
The job description in no way states or implies that these are the only duties to be
perform by this employee. He or She will be required to follow any other
instructions and to perform any other duties requested by his or her superior

**Required Education**:
Any Graduate, GNM or BSc. Nursing with administrative or management
experience will be preferred
Clinical experience in healthcare will be an added advantage

**Experience**:
Minimum 5 years of experience in Hospital/clinic or direct patient care in a
Supervisory role

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Indiranagar, Bengaluru - 560038, Ka