Helpdesk Administrator

2 weeks ago

Bengaluru, India ProActive Information Technology Solutions Full time

**Help Desk Job Responsibilities**:

- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.

**Help Desk Qualifications / Skills**:

- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System administration

**Client Location : Bangalore**

**Salary**: Up to ₹35,000.00 per month

Shift:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT: 5 years (preferred)
- total work: 5 years (preferred)

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