Implementation Eng

**Comviva POSITION DESCRIPTION**

**Business Group**:CVS - Delivery
- **Position title:
Senior Engineer

**Position type:
Permanent

**Location:
India

**Reports to (role):
Implementation Manager (India)

**Main purpose:
To ensure assigned support and implementations tasks are completed to a high-quality standard and within the required Service Levels (SLA).

The key outcomes of the role are:

- Implement MRTM solution in customer sites
- Conduct SIT/UAT/ Performance Test
- Our client is satisfied with service delivery.
- System is monitored and support tasks are performed to enable MRTM solution to run as expected.
- Attending to clients in an onsite capacity.
- Contribute to the design and implementation of projects.

**Dimensions:
**Staff managed:
**Direct**:Nil

**Indirect**:Nil

**Budget:
Nil

**Financial DA:
Nil

**Key accountabilities:
Support Tasks
- Complete assigned tasks with quality and to SLA.
- Complete monitoring and maintenance actions to maintain high system performance and service availability.
- Schedule and produce campaign and operational reports;
- Deliver Ad-hoc reports on campaigns and operational performance
- Ensure campaigns are running as planned.
- Support GCS support and TechOps team members as required.

Delivery Tasks
- Contribute to the design and implementation of projects.
- Contributing to procedural documentation and knowledgebase as required.

Campaign Design and Implementation
- Mentoring campaign configuration team members as required.
- Design and document campaigns and reports to meet the client brief for initial campaigns.
- Lead campaign management team to Implement and QA campaigns and reports to ensure delivery to a high standard.

Relationship Management
- Build and maintain relationships with client stakeholders (CVM, Campaign Management and IT).

Continuous Improvement
- Identify areas of concern and poor performance (system) and provide solutions to resolve - both short term and long term.

**Business Compliance
**Ensure a sound understanding of, demonstrate commitment to & comply with all legislation & Comviva Policy relevant to your role & all activities undertaken in that role.**:
**Health and Safety
- Undertake all work in a safe manner and follow all company and workplace health and safety procedures.
- Identify new hazards and advise manager or workplace H&S representative/co-ordinator within 24 hours of identification.
- Accurately report incidents and accidents to manager or workplace H&S representative/co-ordinator as soon as possible.

**Key relationships (Internal &/or external):
Internal to Comviva
- Head of Delivery
- Implementation Manager
- Implementation Lead and implementation team
- Engineering Team
- CVDM (Customer Value Delivery Manager)
- CVM (Customer Value Manager)
- COO (Chief Operating Officer)
- CTO (Chief Technial Officer) and development team.

External to Emagine
- Client CVM (Customer Value Management) team.
- Client Campaign Management team.
- Client IT team.

**Key competencies:
**Experience/Qualifications**:

- Expereince in SQL (PotgreSQL, Oracle, VoltDB, Singlestor).
- Previous system support and implementation experience.
- Knowledge of Windows and Unix or Linux operating systems.
- Knowledge of HTTP/HTTPS, TCP, XML, JSON, SMPP, REST APIs, scripting
- CI/CD processes.
- Knowledge of Docker, Kubernets, Promethues, Grafana
- Experience in ELK stack
- Industry experience in Telco or CRM/marketing industries highly beneficial.

**Attributes/behaviours**
- Be a self-starter; proactive; flexible and determined.
- Be able to work under pressure of tight deadlines and often-changing requirements.
- Be client focussed; an advocate for Comviva.
- Strong analytical and problem-solving skills.
- Ability to adapt to new changes and learn quickly.
- Ability to share knowledge and contribute to a team.