Customer Relation Executive

5 days ago

Puzhakkal Thrissur Kerala, India Revensa Enterprises Full time

Job Title**:Customer Relation Executive** (CRE)

Location: Thrisurr

Company: Revensa Enterpises

Department: Customer Support

Experience: 1year and Freshers can also apply

**Salary**: 10,000-15,000

**Job Summary**:
We are looking for a detail-oriented and customer-focused CRM Executive to oversee our customer relationship strategies and maintain long-term customer engagement. You will be responsible for managing CRM software, analyzing customer behavior, and working closely with marketing and sales teams to enhance customer satisfaction and retention.

**Key Responsibilities**:

- Handle inbound and outbound customer calls in a professional and timely manner.
- Manage and update customer databases and ensure data accuracy.
- Implement and optimize CRM strategies to increase customer engagement and loyalty.
- Analyze customer interactions and feedback to improve customer experience.
- Collaborate with the sales and marketing team to develop campaigns based on customer segmentation.
- Monitor key CRM KPIs such as retention rate, customer lifetime value, and churn rate.
- Address customer queries, feedback, and complaints promptly and effectively.
- Coordinate onboarding, follow-ups, and after-sales support processes.
- Prepare CRM performance reports and present insights to management.

**Key Skills & Requirements**:

- Bachelor’s degree (in any field).
- Fluency in both Hindi and English is mandatory.
- Excellent communication and interpersonal skills.
- Experience with CRM tools (e.g., Zoho, Salesforce, etc.) is an advantage.
- Strong attention to detail and a problem-solving mindset.
- Ability to multitask and work independently in a fast-paced environment.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Prior experience in customer service or CRM roles preferred.
- Should be punctual, responsible, and customer-centric.

**Job Type: Full Time**

**Pay :10,000 - 15,000 per month**

**Schedule: Day shift**

**work location: In Person**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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