Sales Officer

3 days ago

Kolkata West Bengal, India BDS Retail Full time

**Job Title : Retail Sales Officer (RSO) - Caratlane/Titan World/Titan Eye+ Franchise Store**

Location : Kolkata

Salary / Compensation

CTC**:₹13,000 - ₹18,000 per month** (depending on experience)
- Incentives ( Company Incentive & Franchisee Incentive ) on Target Achievements

Reporting To : Store Manager

**Job Summary**

**Key Responsibilities Area Tasks / Duties**

**Counter Sales**
- Greet customers warmly as they arrive at the counter.
- Understand customer needs and preferences; offer product knowledge & recommendations.
- Suggest up-selling and cross-selling products, add-ons. **Process sales transactions accurately (cash, card, etc.).**:

- Assist with handling returns, exchanges in adherence with store policy.

**Customer Relationship & Service**
- Build rapport with customers; follow up on non-purchasers.
- Handle customer inquiries, complaints, ensuring swift resolution.
- Maintain product knowledge (materials, designs, prices, care) to guide customers well.

**Marketing & Promotional Support**
- Assist in implementing in-store promotions, visual merchandising, product displays.
- Help organize and execute marketing campaigns / events / tie-ups as directed.
- Use social media / local outreach (if required) to drive store footfall.
- Collect customer feedback and market / competition insights for the Manager.

**Inventory & Store Upkeep**
- Keep counter area, display cases clean, organized, and appealing.
- Restock products, maintain back-stock; inform manager of low stock.
- Assist in stock counting / tallying / taking inventory.
- Ensure all products are correctly priced / tagged.

**Sales Targets & Reporting**
- Meet/aim to exceed daily / weekly / monthly sales targets.
- Track personal sales performance; report to Store Manager.
- Contribute to overall store revenue goals.

**Required Qualification & Experience**
- Must have passed **12th grade** (Senior Secondary).
- **Minimum 6 months’** experience in _retail sales_, ideally in jewellery / luxury goods / fashion accessories, or similar.
- Basic ability to use Point-of-Sale (POS) systems / billing machines / cash handling.
- Good communication skills (Hindi / English / local language).

**Skills & Abilities**
- Customer-centric attitude; friendly, patient, good listener.
- Sales drive: persuasive yet honest; ability to suggest add-ons and close sales.
- Good presentation / grooming; ability to maintain an appealing counter / display.
- Basic computer savviness (POS, basic billing, perhaps WhatsApp / social media for store promotions).
- Team player & flexible with work hours (weekends / holidays).
- Regular attendance, punctual; reliability.

**Key Performance Indicators (KPIs)**
- Individual sales: amount / number of units sold per period.
- Conversion rate (walk-in customers → purchases).
- Average transaction value.
- Customer satisfaction / feedback (store reviews / direct feedback).
- Contribution to promotions / marketing activities (e.g. increase in footfall or enquiries).
- Stock / display maintenance / accuracy of inventory.

**Working Conditions**
- Full-time role in store environment.
- Flexible hours including weekends and holidays as per store operations.
- Standing for long periods.
- Handling of jewellery items; secure handling, care.

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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