Customer Care Executive

**Job Title**:Customer Care Executive

**Company Name**: The Urban Story®

We are looking for a compassionate and customer-focused Customer Care Executive to join our men's clothing store team. As a Customer Care Executive, you will be the primary point of contact for our valued customers, assisting them with inquiries, resolving concerns, and ensuring they have a positive shopping experience. If you possess exceptional communication and problem-solving skills, along with a genuine passion for customer satisfaction, this role offers an excellent opportunity to be an integral part of our store's success and build lasting relationships with our clientele.

**Responsibilities**:
**Customer Assistance and Support**:

- Greet customers warmly and assist them with any inquiries or requests regarding men's clothing products, promotions, and store policies.
- Actively listen to customer concerns, providing empathetic and timely responses to address their needs effectively.

**Order Processing and Tracking**:

- Assist customers in placing orders for men's clothing items, both in-store and online.
- Track order statuses and provide regular updates to customers, ensuring a smooth and seamless purchasing experience.

**Issue Resolution**:

- Handle customer complaints and concerns professionally and efficiently, aiming to resolve issues to the customer's satisfaction.
- Escalate complex issues to the appropriate department or store management, as needed.

**Product Knowledge**:

- Develop a comprehensive understanding of the men's clothing products available in the store to provide accurate and relevant information to customers.
- Collaborate with the sales team and other departments to stay informed about new arrivals and product features.

**Customer Feedback Management**:

- Actively seek customer feedback and conduct surveys to understand their experiences and identify areas for improvement.
- Compile and report customer feedback to the store management for continuous enhancement of service quality.

**Communication and Follow-Up**:
**Return and Exchange Handling**:

- Assist customers with product returns, exchanges, and refunds, ensuring compliance with store policies.

**Team Collaboration**:

- Collaborate with other customer care executives, sales associates, and store staff to provide seamless service to customers.

**Requirements**:

- Proven experience (X years) as a Customer Care Executive or in a similar customer service role, preferably in the retail or men's fashion industry.
- Exceptional communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills, with the ability to handle customer inquiries and complaints with tact and patience.
- Empathy and a customer-centric approach to ensure customer satisfaction and loyalty.
- Basic knowledge of men's fashion trends, clothing styles, and brands is advantageous.
- Ability to work in a fast-paced retail environment and handle multiple customer interactions simultaneously.
- Flexibility to work varied shifts, including weekends and holidays, as per the store's operating schedule.

**How to Apply**:
**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Karad, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Management: 1 year (required)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 9356671219