Genesys Cloud

7 days ago

Pune, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Test Engineer:
Familiarity with tools like Cyara, Occam, SIPp, Load testing tools, Contact center call flows and routing validation.

Proven experience as a Quality Assurance Tester or similar role.

Strong knowledge of software QA methodologies, tools, and processes.

Experience in project management and QA methodology.

Devops:
Core experience in Azure, DevOps Pipeline, Release Pipeline, Terraform, Java, Python or Node JS, Ansible programming languages.

Strong working knowledge of web development and associated technologies.

Solid working experience on API.

Experience in creating tools, scripts, and automation with at least of the following: PowerShell, Python, Ruby, and Bash.

Developer:
Working experience in Genesys Cloud contact center platform.

Experience working with Division, Queue, Schedule, Scheduled Groups, Call Routing and DID Management.

Experience working with Trunks, Site, Telephony and BYOC (Bring your own carrier).

Deep understanding on Architect Call Flow and In-queue Call Flow, user prompt and system prompt.

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