Genesys Cloud Solution Architect
2 days ago
About Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional customer experiences.Role: Genesys Cloud Solution ArchitectLocation:All Persistent LocationsExperience: 10+ YearsJob Type: Full Time EmploymentWhat You'll Do: Lead migration from Genesys Engage (on-prem) to Genesys Cloud (GCCX).Architect and implement CCaaS solutions integrated with Salesforce Service Cloud and Sales Cloud.Optimize and enhance existing Genesys Cloud deployments.Conduct code reviews and enforce best practices.Design scalable technical solutions based on business requirements.Plan and communicate system architecture to development teams.Evaluate software/hardware options and recommend integration strategies.Provide technical leadership and mentorship to team members.Troubleshoot and resolve complex technical issues.Expertise You'll Bring: 10+ years in IT with strong CCaaS expertise.Hands-on experience with Genesys Cloud (GCCX) and Salesforce (Service Cloud, Sales Cloud).Strong knowledge of CCaaS migration and modernization projects.Proficiency in Salesforce integrations (REST, SOAP, third-party tools/packages).Familiarity with contact center KPIs, metrics, and customer experience best practices.Ability to plan, design, and deliver scalable solutions while mentoring teams.Excellent problem-solving and stakeholder management skills.Benefits:Competitive salary and benefits packageCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certificationsOpportunity to work with cutting-edge technologiesEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awardsAnnual health check-upsInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.We support hybrid work and flexible hours to fit diverse lifestyles.Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet’s unleash your full potential at Persistent - persistent.com/careers“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
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Genesys Cloud Solution Architect
1 day ago
pune, India Persistent Systems Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Solution Architect
7 hours ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Solution Architect
1 day ago
Pune, India Persistent Systems Full timeAbout Position:We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Solution Architect
2 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Solution Architect
8 hours ago
Pune, India Persistent Systems Full timeAbout Position:We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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▷ 15h Left: Genesys Cloud Solution Architect
2 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Developer
6 days ago
Hyderabad, Pune, India Lakarya Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Genesys Cloud CX DeveloperLocation: Pune/Hyderabad (Hybrid) Experience Required: 4+ years in Genesys Development (including Genesys Cloud CX) Employment Type: 12-Month Contract to ExtendJob Summary:We are seeking an experienced Genesys Cloud CX Developer to design, develop, and maintain custom applications and integrations within the Genesys Cloud...
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Genesys Cloud Developer
2 weeks ago
Bengaluru, Hyderabad, Pune, India Cosmic It Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGenesys Cloud expert to design, implement, and support our contact center solutions. Configuration IVR, call flows, and system integrations to optimize customer experience. Strong troubleshooting and communication skills are essential.
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IVR Genesys Developer
3 days ago
Pune, Maharashtra, India Lakarya Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole: Genesys DeveloperLocation: Hyderabad/Pune (Onsite)Contract: 18 months with possible extensionScope of Work:We are required to provide 4 Genesys PS resources and 1 Architect with AI Bot expertise. The team will be based out of Client offices and will collaborate with the existing Client Genesys PS teams to capture and deliver the required solutions....
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Solutions Architect
1 week ago
Pune, India Multicloud4U® Technologies Full timejob role : Solutions : 3 to 5 : puneExperience Required : 3 to 5 YearsWe're hiring a Solution Architect who thrives at the intersection of technology, customer experience, and regulatory compliance within the banking and financial services sector. If you have experience designing seamless omnichannel customer journeys and spearheading large-scale...
