Genesys Cloud CX Platform Specialist
3 weeks ago
Job Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of call routing strategies and maintain platform across our enterprise contact center solutions. Key Responsibilities(Genesys Engage): * Configure, and optimize routing strategies using Genesys Composer. * Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server. * Work with business stakeholders to gather requirements and implement routing workflows. * Perform system upgrades, patching, and performance tuning on Genesys platform components. * Ensure adherence to SLAs and compliance standards by actively monitoring system health and alarms. * Experience in troubleshooting routing flows and system issues using logs and reporting tools. Key Responsibilities(Genesys Cloud CX): *Configure and manage Genesys Cloud CX resources, including: Users, roles, and permissions Queues, skills, and routing Architect flows (Inbound/Outbound IVR, Bots) Interaction routing for voice, email and Chat Phone numbers, DID management, and trunk configurations * Develop and maintain routing logic using Genesys Architect and flow builder tools. * Experience with APIs, Webhooks, and Lambda Functions for integrations. Genesys IVR role - Good Understanding of Contact Center Technologies - Good Understanding of Genesys Engage, Composer Tool, Genesys Administrator , CME , SIP - Able to Desing IVR Flows using any Visio Tools - Able to Develop IVR Callflows using Genesys Composer - Hands on Experience on working with JAVA and Spring Boot Applications - Good Knowledge on Genesys Cloud, Architect
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...
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Genesys Cloud Bot Developer
2 weeks ago
Pune, India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our...
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Pune, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
