Genesys Cloud Bot Developer
2 weeks ago
ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.Key ResponsibilitiesDesign and implement Dialog Engine Bot Flows for IVR and digital channels.Develop and maintain routing strategies using Genesys Architect .Integrate bots with enterprise knowledge base APIs and transaction history systems.Ensure multi-channel support (voice, chat, web messaging, WhatsApp, social).Collaborate with AI/ML engineers on intent recognition and fallback handling.Conduct end-to-end testing of bot flows.Provide ongoing optimization of conversational flows.Required Qualifications3+ years of hands-on experience with Genesys Cloud CX (Architect, Dialog Engine Bot Flows, Routing).Strong knowledge of IVR design, call flows, and digital messaging channels .Experience with APIs, JSON, REST integrations .Understanding of contact center KPIs (deflection, resolution rate, CSAT).Ability to collaborate with cross-functional teams (AI, backend, QA, training).
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Genesys Developer
9 hours ago
Hyderabad, Pune, India Lakarya Infotech Full timeJob Title: Genesys Cloud CX DeveloperLocation: Pune/Hyderabad (Hybrid) Experience Required: 4+ years in Genesys Development (including Genesys Cloud CX) Employment Type: 12-Month Contract to ExtendJob Summary:We are seeking an experienced Genesys Cloud CX Developer to design, develop, and maintain custom applications and integrations within the Genesys Cloud...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing DomainLocation: PuneExperience: 5 - 12 YearsJob Description:We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management.The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud CX Platform Specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Cloud Solution Architect
4 weeks ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Solution Architect
4 weeks ago
Pune, India Whatjobs IN C2 Full timeAbout Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys cloud solution architect
3 weeks ago
Pune, India Persistent Systems Full timeAbout Position:We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaa S platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Genesys Cloud Architect
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
