IT Officer

**How will you CONTRIBUTE and GROW?**:
Ensure availability of IT Infrastructure by way of guaranteed up-time for Hardware, Networking &

To perform work of routine difficulty in the provision of technical support of PC hardware, Software, and

Network activities in Microsoft environment; Install, Configure, and troubleshoot PC hardware and

software issues; assist users of personal computers in resolving daily operational and/or technical

problems.

Maintaining, configuring and ensuring availability of Audio Visual, Telecommunication equipment in the

organization.
Output Activities
Information System Administration
& Maintenance

Information security

Printers and MFD

Telecommunication services

Compliance

Server Management
Audio Visual

Maintenance of PC Hardware, Networking (LAN),
Software and other peripheral related problems
Creating user groups and accounts, assigning
permissions, managing auditing, security and providing
general help to the users for corrective action if user
in the area of hardware and networking
Ensuring the smooth running of all IT systems
through proper documenting procedures and
policies
Managing crisis situations, which may involve
complex technical hardware or software problems.
Monitors network usage, network security and integrity;
troubleshoots network bottlenecks or failed connections
in routers, switches or concentrators. Responsible for
recovery of the network
Timely backup of routine data as per defined backup
procedure.

To monitor Virus definitions are up-to date
Protect and secure IT resources from external &
internal threat

To ensure that all printers and MFD equipments
are working properly at HO and sites.
Follow up AMC contracts.

Tracking all the leased line/RF connections
proactively.
Liaising with all telecom vendors for service
availability and to enforce S.L.A.
Configuration of EPABX & End-user devices
Maintaining/Configuring remote connection tools
like Data Card, Signify & GMOP

Uploading of all reports suggested/asked by
Group time to time
IT resources

Managing DHCP & File Server

3
Ensuring availability of Audio and Video devices
for all locations

IV. ADDITIONAL TASK
(Additional Tasks besides the routine tasks)
No. Task Description
1. Infrastructure
Project management

For new Projects deployment of IT infrastructure and
advising appropriate solution.

V. AUTHORITY
(To which extent the jobholder may take decision or action in relation with the job function, without
asking prior approval to the superior)
1. Authorization by IT Manager
2. Position may call IT vendors to get the consumables in the absence of IT Manager and paper
approvals can be done later or approval can be taken over phone.
VI. COMPLEXITY OF THE JOB / JOB RELATIONS

Diagnoses user problems and questions, addressing the most complex problems for system
most critical to the state. (Critical means those system with significant time constraints).
Problem solving some times requires coordination with multiple vendors.
Managing crisis situations, which may involve complex technical hardware or software
problems.
As the expert, helps other staff to solve problems and deal with major system crashes.
Plans and schedules installations considering timing, version compatibility and other factors.
Installations typically involve new products, patches and updates or significant changes, such
as overall system hardware upgrades.

**__________**:
**Are you a MATCH?**:
JOB REQUIREMENTS

Knowledge:

- Basic Knowledge

Current trends, technological changes and developments related to Computer
hardware, software and network (LAN & WAN) configuration
- Knowledge at Work

System performance monitoring and tuning techniques

Project coordination (Domestic and Zone-IT)

Information system operating software

File access methods

Testing and troubleshooting techniques

Network design and data security

Installation and configuring of computer hardware, software and other

accessories

Vendor relations and coordination

Providing guidelines and expert support to lower level professional and other

staff

Ensure Secure IT Environment for the organization based on standards

based best practices
Skill Set:
Must have:
Good knowledge of Windows XP, Windows 7 OS
Exposure on Microsoft WSUS for security patch updates, Office Tools, Office
Communication 2007, Exchange 2007 & File Server architecture
Experience on Symantec End Point protection 11.0
Knowledge of configuring EPABX and Audio Visual equipments
Very good knowledge of Backup technology specifically Symantec Backup Exec
Hands on experience with Cisco routers and switches
LAN and WAN architecture
Ability to effectively manage day to day maintenance of diversified IT installations
Capability to work well under pressure and meet deadlines
Very good communication and interpersonal skills
Desirable:
Experience of designing Standard Operating Procedure for activities
Project Management
Education:
Bachelor or equivalent Degree in El