IT Officer

**How will you CONTRIBUTE and GROW?**: Ensure availability of IT Infrastructure by way of guaranteed up-time for Hardware, Networking & To perform work of routine difficulty in the provision of technical support of PC hardware, Software, and Network activities in Microsoft environment; Install, Configure, and troubleshoot PC hardware and software issues; assist users of personal computers in resolving daily operational and/or technical problems. Maintaining, configuring and ensuring availability of Audio Visual, Telecommunication equipment in the organization. Output Activities Information System Administration & Maintenance Information security Printers and MFD Telecommunication services Compliance Server Management Audio Visual Maintenance of PC Hardware, Networking (LAN), Software and other peripheral related problems Creating user groups and accounts, assigning permissions, managing auditing, security and providing general help to the users for corrective action if user in the area of hardware and networking Ensuring the smooth running of all IT systems through proper documenting procedures and policies Managing crisis situations, which may involve complex technical hardware or software problems. Monitors network usage, network security and integrity; troubleshoots network bottlenecks or failed connections in routers, switches or concentrators. Responsible for recovery of the network Timely backup of routine data as per defined backup procedure. To monitor Virus definitions are up-to date Protect and secure IT resources from external & internal threat To ensure that all printers and MFD equipments are working properly at HO and sites. Follow up AMC contracts. Tracking all the leased line/RF connections proactively. Liaising with all telecom vendors for service availability and to enforce S.L.A. Configuration of EPABX & End-user devices Maintaining/Configuring remote connection tools like Data Card, Signify & GMOP Uploading of all reports suggested/asked by Group time to time IT resources Managing DHCP & File Server 3 Ensuring availability of Audio and Video devices for all locations IV. ADDITIONAL TASK (Additional Tasks besides the routine tasks) No. Task Description 1. Infrastructure Project management For new Projects deployment of IT infrastructure and advising appropriate solution. V. AUTHORITY (To which extent the jobholder may take decision or action in relation with the job function, without asking prior approval to the superior) 1. Authorization by IT Manager 2. Position may call IT vendors to get the consumables in the absence of IT Manager and paper approvals can be done later or approval can be taken over phone. VI. COMPLEXITY OF THE JOB / JOB RELATIONS Diagnoses user problems and questions, addressing the most complex problems for system most critical to the state. (Critical means those system with significant time constraints). Problem solving some times requires coordination with multiple vendors. Managing crisis situations, which may involve complex technical hardware or software problems. As the expert, helps other staff to solve problems and deal with major system crashes. Plans and schedules installations considering timing, version compatibility and other factors. Installations typically involve new products, patches and updates or significant changes, such as overall system hardware upgrades. **__________**: **Are you a MATCH?**: JOB REQUIREMENTS Knowledge: - Basic Knowledge Current trends, technological changes and developments related to Computer hardware, software and network (LAN & WAN) configuration - Knowledge at Work System performance monitoring and tuning techniques Project coordination (Domestic and Zone-IT) Information system operating software File access methods Testing and troubleshooting techniques Network design and data security Installation and configuring of computer hardware, software and other accessories Vendor relations and coordination Providing guidelines and expert support to lower level professional and other staff Ensure Secure IT Environment for the organization based on standards based best practices Skill Set: Must have: Good knowledge of Windows XP, Windows 7 OS Exposure on Microsoft WSUS for security patch updates, Office Tools, Office Communication 2007, Exchange 2007 & File Server architecture Experience on Symantec End Point protection 11.0 Knowledge of configuring EPABX and Audio Visual equipments Very good knowledge of Backup technology specifically Symantec Backup Exec Hands on experience with Cisco routers and switches LAN and WAN architecture Ability to effectively manage day to day maintenance of diversified IT installations Capability to work well under pressure and meet deadlines Very good communication and interpersonal skills Desirable: Experience of designing Standard Operating Procedure for activities Project Management Education: Bachelor or equivalent Degree in El