Relationship Executive @ Vibgyor

KEY RESPONSIBILITIES OF THE ROLE

PRE-ADMISSION PREPARATION

1. Knowledge of Strengths & USPs of the School, Overview of Competitors, Curriculum details, Facilities of the School, Admission Policies.

2. Ensure Admission Kits are prepared as per guidelines and maintained in appropriate quantity at all times.

3. Ensure that all the relevant brochure/information is kept accessible for prompt distribution.

4. Curriculum Details along with Discovery Charts to be kept prepared & accessible at all times.

INQUIRIES

1. Addressing, handling or re-directing queries with regards to admission, PSA, Kids Club, Tours, VIVA, Hostel etc. appropriately and on time.

2. Informing the parents of fee structure & School timings.

3. Assisting parents in selection of Boards.

4. Fixing up interviews for parents (seeking admission for their children), who face difficulty in opting for boards (ICSE,CBSE & CIE), with the Coordinators

5. Making follow up calls for enquiries received through mails, telephone or walk-in.

6. Maintaining admission registration file.

7. Post registration, taking the parents on a School tour.

8. Coordinating with administrator, counsellor for interviews for the pre-primary admissions, arranging for the competency test for primary and secondary students and communicating the feedback on time.

9. In case of appointment cancellation, informing the Parent/Coordinator/Counsellor/Administrator/Principal and closing the loop.

10. Communicating the result of the Tests and Interview to all parents on time.

11. Assisting the parents in selection of all optional facilities (Bus, Canteen, PSA ,Kids Club)

12. Handling the admissions which are located out of the city, coordinating with parents on phone regarding the admission forms and documents etc.

13.Acknowledge the Admission form and send it to the Principal for approval & coordinate with fees dept. for collection of fees.

POST ADMISSION

1.Scrutinizing and Checking the admission forms post admission to ensure all documents are in place.

2. Calling up the parents in case of missing documents & ensuring all documents are in place.

3. Handling admission cancellation, transfers, etc.

4. Informing the respective Coordinator regarding the new admission.

5. Co-ordinate with parents for Coffee Meet including sending invites to Parents for the Meet. Anchoring the Coffee Meet for Non academic topics.

6. Post joining providing the students with the ID cards & ensuring parents of Pre-Primary students get bearer cards.

7.Post Joining introducing ,escorting and handing over the child to the specific Coordinator.

8. Updating forms & allotting house divisions.

LC APPLICATION PROCESS

2. Coordination with various departments for generation of LC.

3.Entering in ERP system with remark 'Sent to Authority'.

QUERY AND GRIEVANCE REDRESSAL PROCESS

1.Resolving all academic and non-academic queries and grievances of parents.

2.Escalating all unresolved grievances to the respective departments.

3.Ensuring resolution and closure of all grievances.

4.Maintaining an updated record of all the grievances handled.

MISCELLENEOUS ACTIVITIES

1.Actively participate in Annual Festival of VIBGYOR.

2.Maintain and update Register of inward & outward Mails.

3.Maintain and update Register of calls received/made.

4.Maintaining a complaint register for Uniforms & Canteen.

5.Fixing up appointments for Principal, Coordinators, teachers etc.

6.Issuing Bonafide & School Leaving Certificates.

7.Arranging for the attestation of Mark sheets.

8.Assisting in School promotion related activities and competitions within the School premises.

9.Coordinate/Promote: Summer Camps, Day Care, PSA ACTIVITY.

MIS RELATED

1.Making necessary entry at each step on ERP and updating the same as per the Process guidelines mentioned in the ERP Manual.

KEY PERFORMANCE INDICATORS

1.Performance Ratio (Enquiries to Admissions)

2.Updating accurate and complete data on ERP

3.Quality of response to enquiries

4.Quality of Interfacing with Parents/Students

5.Speed and accuracy of Pre and Post admission activities.

6.Quality of participation in organizing VIVA, Coffee Meet and other School events.

KEY INTERACTIONS

INTERNAL

Nature or purpose of Interaction

1.Students -To act as one stop for all queries related to events in the School.

2.Accounts - To coordinate for all the admission fee related queries, reports and resolution.

3. HR - To coordinate for admission of employee's children and seek approvals and address queries.

4. Principal - To coordinate for approvals, meetings and updates and any related activities and events.

5. Coordinator - To receive and provide updates in reference to child admission, parent queries, events and coordinate for meetings with parents for admissions.

6. Administrator - To coordinate for arrangements for Events to be conducted for admissions.

EXTERNAL

Nature or purpose of Interaction

Parents
- To act as one stop for admission and any other needs of the pare