Sales Coordinator

1 day ago

Gandhinagar, India IHCL Full time

Job Responsibilities

**Responsibilities**

**Position Purpose**:
To optimise sales and profitability through effective utilization of the lettable space and resources in accordance with the renovated banquet halls. He / She will be responsible for the running of banquet office and achieving and exceeding the revenue targets all F&B outlets apart from Banquets.

**Managerial Responsibilities**:

- Annual budgets both operating and expenditure for the department and ensure that these are met.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Performance appraisals of the staff in the department.
- Implement the annual plan using TBEM framework, linking the department’s objectives to the unit’s overall strategy.

**Administration Responsibilities**:

- To ensure implementation of existing operational standards.
- Constantly review, monitor and revise the guest service standards ensuring that they result in guest delight.
- Oversees all procedures within the banquets.
- Taking care of daily briefings of the staff.
- Interacting with the kitchen to ensure availability of certain dishes and special orders.
- Preparing MIS reports for analysis.
- Establish rapport with the guests maintaining effective customer relationships and handle enquiries, requests and complaints on the services provided.
- Taking feedback from the guests personally.
- Abide with all Safety, Health & environment policies of the company.

x. Any other job assigned by Director of Sales or any other authorized person.

**Requirements
- Graduate/Diploma in Hotel Management.
- Working knowledge of MS Office, Micros and Fidelio (or any other property/point of sale systems)
- At least 0-2 years’ experience in the hotel operations
- Through knowledge of different cuisines, service styles, standards, etc.

**Education**:Degree /Diploma in Hotel Management.

**Experience**:A minimum of 1 year as a part of the sales team of a hotel.

Job Requirements

**Knowledge / Skills Required**
- A good command over spoken/written English is imperative
- Working Knowledge of Computer
- Pleasant and composed nature

**Education**

Graduate (Any), preferably degree / diploma in hotel management

**Experience
Up to 1year of experience in front office, preferably at the front desk involving high degree of guest interaction

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