Guest Service Associate
5 days ago
**Additional Information**
**Job Number**25099469
**Job Category**Rooms & Guest Services Operations
**Location**Fairfield by Marriott Mumbai Andheri West, One Marriott Drive, Mumbai, Maharashtra, India, 400053
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Service Associate
5 days ago
Mumbai, Maharashtra, India Meraqui Ventures Pvt Ltd Full time**Job Role: Guest Service Associate** **Location**:Mumbai Airport **Experienced**:Min 6 months **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting...
-
Guest Service Associate
2 weeks ago
Mumbai, Maharashtra, India MoSahay Pv Full timeA Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift -...
-
Guest Service Associate
2 weeks ago
Airport, Mumbai, Maharashtra, India AV People Kart Private Limited Full time**Job Role: Guest Service Associate** **Location**:Mumbai Airport **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase,...
-
Guest Service Associate
2 weeks ago
Pune District, Maharashtra, India Adinath Agencies Full time**Profile Introduction**: The Guest Service Associate is responsible for delivering outstanding customer service, ensuring that guests have a positive and memorable experience. This role involves handling guest inquiries, managing reservations, and providing assistance to address any concerns or needs. **Key Responsibilities**: - A Guest Service Associate...
-
Guest Service Associate
2 weeks ago
Airport, Mumbai, Maharashtra, India Cococart Ventures Pvt Ltd Full timeRole Brief: We are looking to hire a fresher as a Guest Service Associate to ensure guests have a delightful experience at our outlet. The role includes welcoming guests, assisting with purchases, addressing inquiries, sharing information about promotions, resolving concerns, and maintaining a professional and friendly environment. Key Responsibilities: -...
-
Guest Service Associate
1 week ago
Malad, Mumbai, Maharashtra, India artistico foods LLP Full timeThe Guest Service Associate (GSA) ensures a welcoming and pleasant dining experience for all guests. The GSA is responsible for maintaining the dine-in area, serving food, assisting with guest needs, and supporting the restaurant team in delivering smooth service. **Primary Responsibilities**: - Set up the dine-in area properly before service begins -...
-
Guest Service Associate
1 week ago
Turbhe, Mumbai, Maharashtra, India reccon Full time**Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...
-
Guest Service Associate
2 weeks ago
Malad, Mumbai, Maharashtra, India Artistico Foods Full time ₹ 1,68,000 - ₹ 1,92,000 per yearThe Guest Service Associate (GSA) ensures a welcoming and pleasant dining experience for all guests. The GSA is responsible for maintaining the dine-in area, serving food, assisting with guest needs, and supporting the restaurant team in delivering smooth service.Primary Responsibilities:Set up the dine-in area properly before service beginsMaintain...
-
Guest Service Associate
1 week ago
Viman Nagar, Pune, Maharashtra, India Bestal HR Pvt Ltd Full timeHiring for guest service associate upto 20k per month pune location **Job Types**: Full-time, Permanent Pay: ₹18,858.03 - ₹20,406.15 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental pay types: - Joining bonus - Performance bonus - Quarterly bonus - Yearly bonus **Experience**: -...
-
Guest Service Associate
1 week ago
Mumbai, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a highly skilled and experienced Guest Service Associate to join our Front Office team in the hospitality industry. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide exceptional customer service.Roles and ResponsibilityManage front office operations, including handling guest...
