Avp-operations

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **AVP - Operations**.

**Principal responsibilities**
- Maintain and enhance the reputation of Securities Services for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
- Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
- Proactive risk management - identify and prioritize MSIIs (Management Self-Identified issues, Top and Emerging Risk) for the department and ensure remedial action taken to address areas of risk within the operation.
- Mitigate risk through efficient usage of Technology i.e. strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.
- Risk governance - ensure procedures, operational guides and other internal supporting documentation are up to date.
- Ownership for capacity reporting including monthly reporting on progress to AOP headcount, WFP and FRP.
- Management planning - ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc.
- People management - build action plans to reduce key man risk, through targeted upskilling and cross training programs.
- Training requirements - identify training needs and work closely with Business Training team to ensure training is delivered to all staff levels.
- Timely reporting of Incidents/Errors, GEMs, CSIRT, escalation to clients, follow up and timely closure of preventative and corrective actions.

Customers / Stakeholders
- Supporting Transfer Agency operations & Work closely with Ops Managers to analyze trends in quality and TAT, and share key themes to achieve zero errors
- Closely engage with Client, Non-Financial Risk Operations (1st line of defense) & HSBC CASS oversight teams, Regulatory compliance teams (2nd line of defense) to address queries and manage operational requirements
- Liaise with the team to ensure 100% success rate in adherence to KPI's/SLAs by ensuring deadlines are met, SLD's adhered to, and procedures followed.
- Prompt and accurate reporting; Providing MI to Senior Management on Departmental performance.
- Monitor and report on status of Business Risk reviews.
- Coordinating with HR to close out recruitment gaps.
- Interacting within GDTA teams and interdepartmental teams outside of GDTA e.g. Custody, A&V, and Client Services team, FCC, Tax, Product, NFR, Regulatory Compliance, CASS oversight teams and other internal stakeholders.
- Identifying training gaps with the transaction processing team and across the department, where applicable.
- Ensure effective, timely and relevant escalation of issues to direct report.

Leadership Framework
- Enabler of change and motivating, improving and developing the team to deliver superior business performance
- Will be responsible for managing the team in Kolkata and other locations, as applicable, who are responsible for the Transfer Agency deliverables as agreed between City and Country offices
- Work with staff on initiatives to improve morale in the team
- Work on developing the middle management team
- Facilitate an open environment to encourage staff confidence, ownership of issues and ability to think through solutions
- Evidence commitment to HSBC core values - integrity, professionalism and teamwork
- Ensure performance management on a regular basis
- Drive staff development through soft skill training, personal development plans and performance management reviews
- Reward and recognize service excellence and keep high staff morale by celebrating success
- Provide strong leadership on compliance with relevant internal and external rules, regulations and procedures that