Customer Service Associate-international Process

6 days ago

Thane, India OrganoMart Full time

**Job Overview**:
**Key Responsibilities**:

- **Customer Support**:

- Handle inbound and outbound calls from international customers, addressing inquiries, concerns, and providing solutions in a professional and timely manner.
- Assist customers with troubleshooting issues, providing product information, and offering solutions to problems related to the company's products or services.
- Maintain a high level of professionalism and empathy while interacting with customers, ensuring a positive experience.
- **Issue Resolution**:

- Identify customer issues and concerns, provide accurate information, and guide them through solutions.
- Collaborate with internal teams, such as technical support or product specialists, to resolve complex issues promptly.
- Follow up with customers to ensure issues are resolved to their satisfaction and escalate to management when necessary.
- **International Communication**:

- Serve as the primary point of contact for customers from various international regions, adapting communication styles to meet the cultural and linguistic preferences of diverse customers.
- Ensure clear and effective communication in a global context, addressing queries related to products or services, and offering solutions in line with international customer expectations.
- **Customer Relationship Management**:

- Build strong, long-lasting relationships with customers by providing personalized support and understanding their needs.
- Maintain a customer-centric approach, ensuring that each customer interaction contributes to building brand loyalty.
- **Data Entry & Reporting**:

- Accurately log customer interactions, issues, and resolutions in the CRM or ticketing system.
- Maintain detailed records of customer feedback, requests, and issues to contribute to service improvements.
- Provide regular reports on customer queries, feedback, and trends to the management team.
- **Adherence to SLAs**:

- Meet or exceed service level agreements (SLAs) for call response time, resolution time, and customer satisfaction.
- Ensure calls and queries are resolved within the prescribed timeframes while maintaining high-quality service standards.
- **Product Knowledge**:

- Stay up-to-date with product and service offerings to provide accurate and relevant information to customers.
- Participate in ongoing training and development programs to enhance knowledge of company offerings and improve service skills.
- **Customer Feedback Collection**:

- Gather feedback from customers to identify areas of improvement in service delivery and customer experience.
- Communicate feedback to relevant teams to facilitate product improvements and enhance customer satisfaction

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Associate Customer Service

    1 week ago

    Thane, India Grace Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)** **Job Title: Associate - Customer Service (Day Shift)** Key Responsibilities: - Respond to customer inquiries via phone in a professional and courteous manner - Resolve customer complaints and concerns in a timely and efficient manner - Provide accurate information about our products and...

  • International Customer Service Associate

    2 weeks ago

    Thane, India CareerTech HR Solutions Full time

    Hiring for International Customer Support Associate Location: Thane *International banking Process* **Salary**: Graduate Fresher -29k Experienced - 33k US Rotational Shifts *Australian Telecom Process* **Salary**: Graduate Fresher - 21kk Experienced - 27k Australian Rotational Shifts 5 days Working 2 Rotational off Work From Office only Pick up...

  • Process Associate

    2 weeks ago

    Thane, India v5 global Full time

    Hi, Greetings of the day JOB DESIGNATION- Process associate JOB PROCESS- International health care process(NON VOICE process) Eligibility Criteria: 2. Qualification /2019./2020/2021 5. Shift : Rotational Shifts 6. Salary : According to company norms. 7. 5 days working (Sat and Sun fixed off) 8. Cab facility both sides (Free of Cost) Shifts: ROTATIONAL...

  • Customer Service Associate

    3 days ago

    Wagle Estate, Thane, Maharashtra, India Niftel communication Pvt. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Were Hiring: Customer Service Associate (Financial Advisor)US Outbound Health Insurance Campaign | 100 OpeningsAre you ready to build a career in the international BPO industry?Join our dynamic team as a Customer Service Associate (Financial Advisor) for a US-based outbound health insurance process. Whether youre a fresher or experienced professional, this...

  • International Customer Service

    2 weeks ago

    Thane, India Crescare Solutions Full time

    Job Title - Customer Service Representative (US Process) Location - Mumbai Experience - 1 year in US/UK/Australian voice customer service process Qualification - SSC/HSC/Graduate Shift timings - 6:30pm to 3:30am (Night fixed shift) Travel allowance or cab facility available Salary - upto 38k - Connect on call or via whatsapp to know more about the...

  • Customer Service

    1 week ago

    Thane, India Mosaic Wellness Full time

    Mosaic Wellness is building digital first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace. Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair, beard, performance and...

  • International Customer Service

    1 week ago

    Thane, India Crescare Solutions Full time

    Job Title - Customer Service Representative (US Process) Location - Mumbai Experience - 1 year in US/UK/Australian voice customer service process Qualification - SSC/HSC/Graduate Shift timings - 6:30pm to 3:30am (Night fixed shift) Travel allowance or cab facility available Salary - upto 35 to 40k (based on last drawn) plus incentives - Connect on call...

  • International Customer Service

    7 days ago

    Thane, India Crescare Solutions Full time

    **Job Title - Customer Service Representative (US Voice Process)** Location - Thane, Powai, Chandivali **Salary - up to 35 to 42k (based on last drawn) plus incentives** Experience - 1 year international voice process Qualification - HSC/Graduate Shift timings - 6:30PM to 3:30 AM 2 Rotational offs, 5 days working cab facility available (centralized...

  • Customer Service

    7 days ago

    Thane, India TEFT Technology Private Limited Full time

    Hiring for International US Voice Process Salary - 30k to 40k plus unlimited incentives Location - Thane, Bhayander, Central line, western line, harbour line Night Shift, home drop available **Employer's Number - 9555655548** **Qualifications**: Minimum educational qualification of SSC/HSC/Graduate. Recent **1 year experience in international...

  • International Customer Service

    2 weeks ago

    Thane, India Crescare Solutions Full time

    **Job Title - Customer Service Representative (US Voice Process)** Location - Thane, Powai, Malad **Salary - up to 35 to 45k (based on last drawn) plus incentives** Experience - 1 year international voice process Qualification - HSC/Graduate Shift timings - 6:30PM to 3:30 AM 2 Rotational offs, 5 days working cab facility available (centralized pickup...