Telephone Operator

2 weeks ago

Mumbai Maharashtra, India RG Stone Urology Research Institute Full time

Designation: TELEPHONE OPERATOR

Qualification: 12th or Above

Department: Communication-E.P.B.X. Exchange

Work Experience: 1

Total Opening: 1

Location: Khar, Mumbai

**Job Description**:
**Role:

- **Telephone Operator

**Location: -** Khar West, Mumbai

**What You’ll Do: -**
- Answers incoming calls.
- Directs call to patient’s rooms, staff, or departments through the system.
- Places outgoing calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Provides information about hospital services to concerned person.
- To answer queries of patient and provide details about the Doctors and Hospitals.
- Must be polite and courteous while answering the phone.
- To deal with the people who call at the hospital and solve their queries.
- To give priority to emergency call and to co-ordinate with the consultants / respective department for the same.
- To treat all communication about patients, staff, and other organizational business confidentially.
- To be involved in quality Assurance / Quality control activities.
- To perform all the jobs as may be assigned due to exigencies of work.
- Participation in Continuous Quality Improvement.

**What We Are Looking for**:

- 12th or Above

**What We Offer**:

- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment

**Mandatory Skills**

Communication

**Location**

Mumbai

**Department**

Communication
- E.P.B.X Exchange

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