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Customer Service Assistant

2 weeks ago

Thane, India Grace Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title: Customer Service Representative (Credit Cards)**

**Location: Thane**

**Process: Inbound Customer Service and Partial Cross-Selling of Credit Card Schemes and Product Offerings (C3)**

**Job Summary**:
**Key Responsibilities**:

- Handle inbound customer calls regarding credit card queries and resolve issues promptly
- Cross-sell credit card schemes and product offerings to existing customers
- Meet or exceed sales targets and metrics
- Provide exceptional customer service and ensure high customer satisfaction
- Collaborate with internal teams to resolve customer issues

**Requirements**:

- HSC or Graduate with 6 months or more BPO voice customer service experience
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- C3 COMMS required
- No loan defaults in the past (CIBIL score check required)
- Rotational day shift (6:30 AM to 10:30 PM) with 2 rotational week offs

**Interview Rounds**:

- HR
- AMCAT (SVAR score of 60 mandatory)
- OPS
- CLIENT

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7039543004