Customer Service Representative

7 days ago

Thane, India Lumina Voice pvt ltd Full time

**Responsibilities**:
**Inbound Calls**: - Answer incoming customer calls promptly and professionally. - Provide accurate information and assistance to customers.

**Customer Assistance**: - Address customer inquiries, concerns, and issues in a courteous and efficient manner. - Resolve problems and escalate complex issues to the appropriate team. **Data Entry**:

- Accurately enter and update customer information in the system during and after each call. - Product/Service Knowledge: - Maintain a thorough understanding of the products or services being offered. - Stay informed about updates, promotions, and changes. **Communication Skills: -** Clearly and effectively communicate information to customers. - Follow communication scripts when applicable.

**Multitasking**:

- Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data.

**Quality Assurance**:

- Adhere to established call center protocols and quality standards. - Participate in training sessions to improve skills and knowledge.

Pay: ₹15,724.19 - ₹32,596.60 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 15/01/2025

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