Robot Operators

2 weeks ago

Bengaluru, India Kabam Robotics Full time

**Key Responsibilities**
- Handle incident management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for our/OEM products.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.

**Skills/Qualifications**
- Experience with incident management, customer service, and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD concept)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in a 24/7 shift.

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Rotational shift
- Weekend availability

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