Customer Service Executive

4 days ago

Marathahalli Bengaluru Karnataka, India Archish Fertility Center Full time

**Key Responsibilities**:

- **Product Knowledge**: Develop and maintain a strong understanding of the company’s products or services to assist customers effectively.
- **Issue Resolution**: Identify customer concerns, troubleshoot issues, and escalate to higher departments when necessary. Ensure that customers are satisfied with the solution provided.
- **Customer Relationship Management**: Build and maintain strong relationships with customers to foster loyalty and trust. Follow up with customers to ensure their issues have been resolved and provide any further assistance.
- **Documentation**: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system or customer database.
- **Feedback Collection**: Gather and document customer feedback to identify trends, improvement opportunities, and potential areas for product or service enhancements.
- **Promote Products/Services**: Educate customers on the company’s offerings, promotions, and services that may benefit them, helping drive sales and business growth.
- **Quality Assurance**: Ensure that all customer service activities comply with company standards and policies, contributing to the overall quality of customer interactions.
- **Team Collaboration**: Work closely with other departments (sales, technical support, logistics, etc.) to ensure seamless customer experience and resolve issues.

**Qualifications**:

- **Education**: High school diploma or equivalent required. A degree in business, communication, or related fields is preferred.
- **Experience**: Previous experience in customer service, retail, or a related field is a plus, but not mandatory.
- **Skills**:

- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and troubleshooting abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Friendly, empathetic, and customer-focused attitude.
- Attention to detail and accuracy.
- Basic computer skills, including proficiency in Microsoft Office and customer service software.

**Preferred Qualifications**:

- Previous experience in a customer-facing role.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk).
- Fluency in additional languages is a plus.

**Skills & Competencies**:

- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Active listening skills and the ability to empathize with customers.
- Good organizational and time management skills.

**Work Environment**:

- The role may require working during weekends or evenings, depending on the operational hours of the company.
- Must be able to handle customer interactions effectively over the phone and via other communication channels.

**Benefits**:

- [List of benefits offered by the company, e.g., health insurance, retirement plans, professional development opportunities].
- Competitive salary with performance-based bonuses.
- Opportunities for growth and advancement within the company.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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