Customer Care Executive

4 days ago

Panchkula, India frontizo business services Full time

A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills required

Communication Skills:

- Strong English communication skills (written and verbal)
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

Computer Knowledge/Skills:

- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus

Customer Focus and Problem-Solving Skills:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
- Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
- Ability to work in 24/7 environment (US shifts)

Preferred Qualifications

Undergraduate, Diploma, Graduates

**Salary**: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Flexible shift
- Rotational shift
- US shift
- Weekend availability

Ability to commute/relocate:

- Panchkula, Panchkula - 134109, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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