
Executive - Customer Service
2 days ago
Job Description:
Job Title - Executive Customer Service ( 1 Year Contract on Third party payroll)
Location - Mumbai
Reports to - Asst. Manager - WH & Logistics
KEY REQUIREMENTS
Education: Graduate in any discipline. MBA is an added advantage
Experiences:3-4 years of experience in Customer Service / Distribution Management.
Know-how & Skills: SAP SD MM, MS OFFICE
KEY COMPETENCIES
- Accuracy and Speed in Order processing
- Ability to work in teams
- Excellent communication
- Result oriented
- Ability work in tight schedules
- Ability to assist in planning
- KEY ACCOUNTABILITIES
- To receive, scrutinize and process customers' orders for Industrial products
- Generating Order Acknowledgement from SAP system & communicating to customer
- Customer communication on material availability with dispatch details over phone and thru' e.mails.
- Customer Service - Internal & External.
- To coordinate with Planner for supplies and Warehouses at for GRN, Deliveries, Invoicing
- Assist the planning team in highlighting the material shortages and coordinate for timely supplies to service the customers
- Coordinate with Sales Teams on timely orders & dispatches
- Co-Ordinate with Credit Control team for Credit block updates & release
- Prepare daily MIS reports
- Orders to hit the planned OTIF
- Record management as per approval methods, retention policy, inter/External audits, SOX guidelines
- Preparation and Documentations - PO, SO, CN, DN, HSS Agreement etc
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